Job Description & Major Responsibilities
1. Parts Sales & Customer Support
Support Section Head in identifying parts business requirements and carrying out activities required for the Parts Sales business.
Prepare quotations for services and spare parts for customers.
Follow up with customers on Purchase Orders (POs) for services and sparemparts.
Support daily communication and coordination with customers, SESP and Japan counterparts through email, telephone and other appropriate communication channels.
Provide timely support and coordination to facilitate smooth parts sales activities and customer service.
2. Parts Order & Shipment Coordination
Issue Purchase Orders to SE Japan for spare parts.
Coordinate incoming and outgoing sea and air shipments between Japan, customers and relevant parties.
Liaise with freight forwarders to ensure proper shipment arrangements and timely delivery.
Monitor parts orders and deliveries and follow up on outstanding matters where required.
Coordinate with relevant internal and external parties to ensure smooth fulfilment of customer requirements.
3. Documentation & Export Control Support
Prepare Letters of Assurance and other relevant documentation required for export license applications involving controlled parts for customers and Japan.
Maintain proper documentation and records to support operational requirements and audit trails.
Ensure relevant transaction and shipment documents are properly maintained and readily retrievable.
Support documentation requirements relating to inventory and logistics activities.
4. Continuous Improvement
Participate in continuous improvement and performance improvement initiatives within Parts operations.
Assist in identifying business and operational requirements.
Support the Manager in coordinating and integrating activities across different functions.
Identify opportunities to improve the quality and efficiency of Parts services.
Support the implementation of process improvements to strengthen operational effectiveness and customer service.
5. Workplace Safety & Health
Comply with company Workplace Safety & Health (WSH) requirements and operational safety standards.
Report safety incidents and support relevant WSH activities as required.
Maintain a safe and responsible working environment.
6. Systems & Technology Support
Support the implementation of relevant technology applications used within Parts operations.
Participate in simulation, testing and trial runs for new technology applications.
Support process or system improvements that enhance operational effectiveness.
Desired Qualifications / Requirements / Competencies
:
Candidates should possess at least a Diploma/ Degree in Business Administration, Supply Chain, Logistics or a related course
Minimum 1years of relevant experience, preferably in parts coordination, sales supporter related function
Strong organisational skills and good attention to detail
Proactive, responsible and to able to work with minimal supervision
Ability to work independently as well as a good team player
Team player with good communication skills, documentation and customer service skills
Proficient in Microsoft Office programs
SCREEN SPE Singapore Pte Ltd is an established company providing semiconductor products with world-class customer service. With clients in South East Asia and Southern Asia, we are well established within this region.
SCREEN SPE Singapore Pte. Ltd.’s history began with the establishing of Dainippon Screen Singapore Pte. Ltd in 1979, which started out catering to the Graphic Arts equipment industry.
The Semiconductor equipment division – now managed by SCREEN SPE Singapore Pte. Ltd. – was incepted in 1992 under Dainippon Screen Singapore, until SCREEN SPE Singapore Pte. Ltd. was officially incorporated on the 1st of April, 2017.
Our products are manufactured in-house from Japan, ensuring high quality control, efficient delivery, in-depth knowledge and excellent service. We offer a wide range of semiconductor equipment that can meet customers’ technology roadmap with high quality after-sales support.
Dedicated to customer service, we focus on sales and technical support for equipment sold to our Dealers and Customers in various manufacturing industries. As a prominent industry leader in Singapore, we aim to expand our services and develop a foothold in South East Asia and Southern Asia region while providing high standards of customer oriented service for our customers.