- Singapore
Kerja Sepenuh Masa Customer Service Executive (Centre Region - 5 Days) - [LL], Gaji tinggi SGD 3,000 di WECRUIT PTE. LTD. - Maukerja
Customer Service Executive (Centre Region - 5 Days) - [LL]
WECRUIT PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Overview
We are looking for a customer-centric and detailed Customer Service & Operations Executive to handle end-to-end shipment processing, order coordination, and customer enquiries. In this role, you will play a key part in managing operational workflows, maintaining smooth vendor relationships, and delivering high satisfaction to both local and overseas clients.
Key Responsibilities
Customer Care & Enquiries:
Promptly and professionally handle customer enquiries via email and phone. Identify and assess customer needs to build sustainable, trusting relationships through open and proactive communication.
Shipment & Document Processing:
Execute efficient handling of air/ocean shipments, including document processing, manifest preparation, invoicing, and accurate cost capturing.
System Operations & Compliance:
Ensure precise and timely updates in internal systems while adhering strictly to company operational procedures and relevant industry regulations.
Stakeholder & Vendor Coordination:
Liaise seamlessly with internal teams, overseas offices, carriers, warehouse personnel, and transport subcontractors to ensure smooth execution of logistics activities.
Issue Resolution:
Address customer complaints, investigate root causes, and provide appropriate solutions or alternatives within specified timeframes; follow up to ensure complete resolution.
Operational Excellence:
Proactively go the extra mile to engage customers, optimize day-to-day workflows, and undertake additional operational duties as assigned by Management.
Requirements & Qualifications
Experience:
No prior experience required. Candidates looking for entry-level opportunities or seeking to start a career in logistics/customer operations are welcome to apply. Prior exposure to customer support is an advantage.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.
We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.
Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.
With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.
Let us help you take the next step—reach out to explore current opportunities or to speak with our team.
We are looking for a customer-centric and detailed Customer Service & Operations Executive to handle end-to-end shipment processing, order coordination, and customer enquiries. In this role, you will play a key part in managing operational workflows, maintaining smooth vendor relationships, and delivering high satisfaction to both local and overseas clients.
Key Responsibilities
Customer Care & Enquiries:
Promptly and professionally handle customer enquiries via email and phone. Identify and assess customer needs to build sustainable, trusting relationships through open and proactive communication.
Shipment & Document Processing:
Execute efficient handling of air/ocean shipments, including document processing, manifest preparation, invoicing, and accurate cost capturing.
System Operations & Compliance:
Ensure precise and timely updates in internal systems while adhering strictly to company operational procedures and relevant industry regulations.
Stakeholder & Vendor Coordination:
Liaise seamlessly with internal teams, overseas offices, carriers, warehouse personnel, and transport subcontractors to ensure smooth execution of logistics activities.
Issue Resolution:
Address customer complaints, investigate root causes, and provide appropriate solutions or alternatives within specified timeframes; follow up to ensure complete resolution.
Operational Excellence:
Proactively go the extra mile to engage customers, optimize day-to-day workflows, and undertake additional operational duties as assigned by Management.
Requirements & Qualifications
Experience:
No prior experience required. Candidates looking for entry-level opportunities or seeking to start a career in logistics/customer operations are welcome to apply. Prior exposure to customer support is an advantage.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.
We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.
Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.
With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.
Let us help you take the next step—reach out to explore current opportunities or to speak with our team.
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