Kerja Kerja Dari Rumah Customer Support Representative, Gaji tinggi MYR 3,450 di Abhidi Solution - Maukerja

PH: US Public Holidays

Working hours: 8pm/9pm – 5am/6am MYT

Job Description

JOB TITLE : Customer Service Representative (Chat, Email & Call Support)

DIVISION : Global Candidate Services

REPORTS TO : Team Manager

We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing, global organization!

DUTIES & RESPONSIBILITIES:

 To assist the candidate with all aspects of the testing process from registration to test delivery.

 To interface between candidates, clients and test sites in a professional and efficient manner.

 Achieve and maintain all key quality and productivity metrics.

 Escalate unresolved candidate grievances to designated departments for further investigation.

 To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.

 To ensure excellent reliability with minimal unplanned absences as per company guidelines.

 To attend required training to continually learn knowledge of practices, procedures, policies and clients.

 To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.

 To meet agreed objectives enabling the corporate objectives to be achieved.

 Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

KNOWLEDGE, SKILLS &; ABILITIES REQUIRED:

 Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent

 Experience in Customer Service environment

 Excellent written and spoken English

 Ability to empathize and remain professional during all interactions

 Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.

Job Types: Full-time, Contract

Pay: Up to RM3,450.00 per month

Application Question(s):

• What is your notice period?

Work Location: Remote