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Kerja Sepenuh Masa, Negotiator, CCO SCR - Secured Collections MY | Contract 1-1 Year di CIMB Federal Territory - Maukerja

Negotiator, CCO SCR - Secured Collections MY | Contract 1-1 Year

CIMB

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

Job Purpose *

Responsible for performing collection dunning to customers with the aid of Collection tools and scripting to minimize flow through, delinquency and impairment in achieving the business objectives.


Key Responsibilities *

Business Performance and Management

  • Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
  • Successfully work on accounts as per guideline requirements set in collection system.
  • Ensure the portfolio assigned are attempted within the stipulated time set by manager
  • To manage portfolio appropriately towards target setting.
  • To render full support towards team performance
  • All customers enquiries are to be attended within 24 hours
  • Prepare proposal for Rescheduling &Restructuring (R&R), Compromised Settlement, payment proposal & etc.
  • Ensure daily, weekly, monthly KPIs are met
  • Ensure timely litigation are instituted.
  • Provide workable resolution to customers enquiries
  • To attend walk-in customers (with the Manager’s presence) to further discuss on repayment plan
  • Avoid Operational Losses
  • Assist Team Manager on any ad-hoc projects


People Management

  • Liaise with Manager on customers’ issues.


Regulatory Compliance

  • Ensure satisfactory rating on all audit reviews.
  • Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
  • Highlight suspicious and new account behavior to Team Manager to mitigate fraud.


Relevant Work Experience

  • With relevant Collection and Recovery experience
  • Banking Experienced not less than 2 years
  • Fresh graduates are encouraged to apply


Competencies/Skills

  • Computer literacy – basic MS Words and Excel
  • Candidates with experience in Collections, Recovery, Call Centre, Customer Service, Telemarketing, Telesales, or Banking Operations will have an added advantage.
  • Able to work in a target-driven environment
  • Proficient in Bahasa Malaysia and English. Ability to communicate in additional languages and dialects is an added advantage
  • Good communication and negotiation skills.

Peringatan Penting

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