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Kerja Sepenuh Masa, Concierge Officer di JLL - Maukerja

Concierge Officer

JLL

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

TITLE

Concierge Officer

POSITION OBJECTIVES

To provide excellent customer service at a premium Grade A Office Tower

Duties & Responsibilities

Customer Service:

  • Greet and welcome visitors, tenants, and employees in a courteous and professional manner.
  • Assist with inquiries, provide information on building facilities, services, and amenities.
  • Manage access control systems, ensuring only authorized individuals enter the building.

Tenant and Visitor Assistance:

  • Effectively handle a wide range of concierge requests and enquiries
  • Assist with issuing building access cards, parking permits, or other necessary documents.

Administrative Support:

  • Receive and distribute mail, packages, and deliveries promptly.
  • Maintain accurate visitor logs, tenant directories, and contact information.
  • Coordinate with building management and maintenance teams for repairs, cleaning, or other required services.
  • Manage helpdesk portal/ app and emails.

Security and Safety:

  • Monitor security system such as access control systems and visitor management systems to ensure the building's security.
  • Respond to emergency situations promptly, following established protocols and procedures.
  • Report security incidents, suspicious activities, or safety hazards to management team.

Communication and Professionalism:

  • Maintain effective communication with tenants, employees, contractors, and other stakeholders via phone, email, and in-person interactions.
  • Provide clear and concise information on building policies, procedures, and regulations.
  • Handle sensitive information and maintain confidentiality.

Performance Indicators:

  • Successful completion of scheduled activities.
  • Achieve KPIs.
  • Ensure that a high level of professionalism and customer service are always maintained.
  • Client and tenant’s customer satisfaction.
  • Meet standards and audit requirements.

Knowledge/Experience:

  • Diploma or equivalent. Additional education or certifications in hospitality management, customer service, or related fields are desirable.
  • Previous experience in a customer service or hospitality role is preferred, or previous experience in premium office environment.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong organizational and multitasking abilities to manage multiple requests and priorities efficiently.
  • Proficiency in computer systems, building portal, app, email, and other standard office tools.
  • Ability to adapt to a fast-paced and dynamic environment.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Security awareness and familiarity with emergency protocols.

Attributes/Behaviours:

  • Professionalism and confidentiality: A concierge officer must maintain a high level of professionalism and exercise discretion and confidentiality when dealing with sensitive client information or requests.
  • Adaptability and flexibility: The ability to adapt to changing situations and work under pressure is essential, as concierge officers often face unexpected challenges or last-minute requests.

Peringatan Penting

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