Kerja Sepenuh Masa Customer Service Team Lead, Gaji tinggi MYR 4,000 di Straat-X Selangor - Maukerja

Successful Team Leaders are those that are hardworking, creative and energetic. A strong Team Lead has the ability to multi-task and works well in a team environment. Successful Team Lead are goal oriented, problem solvers with a solid foundation of customer service skills and product knowledge.

Job Information:

• Hybrid Work Arrangements (3 days Office, 2 Days WFH).
• Live Chat & Outbound Calls.
• 8-hour shift per day, 2 off days per week.
• Salary from RM3,800 – RM4,000.
• Performance Incentives (KPI) and Medical Benefits.

As the Team Leader, we need you to...

• Assist agents and team to meet and expected goals.
• Shifts/break arrangement and supervision.
• Communicating and assisting agents in order to receive their comments/suggestions.
• Efficiently and accurately educating customers/agents on Customer Service products.
• Provide feedback and pro-actively communicating changes to management on all aspects of customer feedback to drive process change.
• Adhere to department guidelines to minimize fraudulent activity and company risk.
• In charge of QA, scheduling, and training.
• Responds in a timely manner to email inquiries according to internal procedures, call center report and policies.
• Meets company performance standards regarding productivity, quality, and attendance.

Perform any other duties as deemed necessary.

To become the Team Leader, you should meet these requirements…

• Language Proficiency: Fluent in Bahasa Malaysia and English (written and spoken).
• Minimum SPM/Certificate qualification.
• Preferably Senior Executives specializing in Customer Service or equivalent.
• Applicants must be willing to work in Petaling Jaya area.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Team player – a readiness to work as part of a team and support colleagues.
• Ability to multi-task and good time-management skills.
• Ability to follow instructions and work independently.

Pay: RM3,800.00 - RM4,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Application Question(s):

• Availability to join?
• Current employment notice period?

Experience:

• Customer service: 2 years (Preferred)

Language:

• Bahasa Malaysia (Required)
• English (Required)

Work Location: Hybrid remote in Petaling Jaya