Operations & Service Excellence:
Manage daily front-of-house and back-of-house salon operations.
Ensure high standards of cleanliness, safety, and service protocols.
Handle client inquiries, feedback, and service escalations with professionalism.
Team Leadership & Performance:
Lead, mentor, and motivate therapists, beauticians, and front-desk staff.
Manage roster scheduling, commission structures, and daily task assignments.
Conduct team training on customer service, upselling, and product knowledge.
Sales & Revenue Generation:
Drive salon targets for service bookings, package renewals, and product sales.
Promote seasonal packages, cross-selling services, and marketing initiatives.
Analyze sales reports to identify growth opportunities and optimize revenue.
Inventory & Administration:
Monitor stock levels of retail products, salon consumables, and equipment maintenance.
Ensure accurate point-of-sale (POS) entries, daily cash flow reconciliation, and reporting.