Job Summary
Assist in managing daily restaurant operations by supervising service staff, ensuring high customer service standards, resolving customer feedback, supporting staff training and scheduling, and maintaining cleanliness, hygiene, and safety compliance.
Responsibilities
Manage daily restaurant operations to ensure smooth workflow and service delivery
Supervise and coordinate service staff to optimize team performance and customer satisfaction
Monitor and uphold customer service standards to enhance guest experience
Address and resolve customer feedback promptly to maintain positive relations
Support staff training initiatives and create effective work schedules to meet operational needs
Enforce cleanliness, hygiene, and safety protocols to comply with regulatory standards
Preferred competencies and qualifications
Minimum 2 years of relevant F&B experience
Supervisory experience
Effective communication and leadership skills
Ability to perform well in a fast-paced environment
Willingness to work shifts, weekends, and public holidays