jobs in Lancesoft Malaysia

Kerja Sepenuh Masa, AI DevOps Engineer – L2-L3 Application Support di Lancesoft Malaysia Federal Territory - Maukerja

AI DevOps Engineer – L2-L3 Application Support

Lancesoft Malaysia

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

Job Title- AI DevOps Engineer – L2/L3 Application Support

Location: Kuala Lumpur, Malaysia

Role Summary:

We are looking for an experienced AI DevOps Engineer with strong expertise in L2/L3 Application Support, DevOps, and AI-driven automation. The candidate will support critical enterprise applications and drive automation using Agentic AI, GenAI/LLMs, and self-healing solutions.

Key Responsibilities

  • Provide L2/L3 production support for critical enterprise applications.
  • Troubleshoot issues across Linux/Unix, Java/J2EE, Oracle Database, and WebLogic.
  • Perform RCA, incident/problem management, and permanent remediation.
  • Support application deployments, CI/CD pipelines, and environment management.
  • Monitor applications and infrastructure to ensure availability and SLA compliance.
  • Collaborate with Development, Infrastructure, and Database teams.
  • Design and implement AI Agents / Agentic AI solutions for IT operations.
  • Develop automated runbooks, self-healing workflows, and AI-driven incident automation.
  • Integrate AI solutions with monitoring, alerting, and ITSM tools.
  • Identify opportunities to reduce manual effort and improve operational efficiency.

Required Skills

  • 5+ years in DevOps / Application Support.
  • Strong L2/L3 production support experience.
  • Hands-on Linux/Unix.
  • Strong Java/J2EE application support.
  • Oracle Database and WebLogic Server.
  • CI/CD and deployment tools such as Jenkins/GitLab/GitHub Actions.
  • Monitoring and ITSM tools such as ServiceNow, Splunk, Grafana, Prometheus, etc.
  • Strong RCA, incident management, troubleshooting, and SLA experience.
  • Hands-on exposure to Agentic AI, AI Agents, GenAI/LLMs.
  • Experience building AI-driven automation, self-healing solutions, or automated runbooks.

Preferred

  • Banking/financial services production support experience.
  • Kubernetes/Docker/cloud exposure.
  • Python or scripting for automation.
  • Experience integrating AI agents with ITSM/monitoring platforms.

Peringatan Penting

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