Kerja Sepenuh Masa Retail Manager, Gaji tinggi MYR 6,000 di Agensi Pekerjaan Recruit Express WP Kuala Lumpur - Maukerja

• Minimum 2 years relevant experience in fashion retail industry as the store manager

• Good command of local language with one foreign language is preferred

• Strong business acumen, sales-driven & service-oriented

• Strong leadership & interpersonal skills that able to lead and build good relationships with all employees

• Good team player and able to communicate well across all levels and parties

• Proactive, accountable, motivated, dynamic, responsible and patient

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability

• Analyze performance to identify business needs and turn them into individual actions and objectives

• Analyse available sales reports and data to determine the needs of the business and set business strategies

• Ensure staff is trained in all areas of appropriate POS usage and maintenance

• Understand and properly execute all management POS functions

• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash

• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures

• Maintain boutique image according to the brand’s standards

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service

• Manage client database and utilize information to increase sales and client contact

• Execute service excellence to increase client satisfaction and retain customer loyalty

• Resolve all client problems and complaints quickly and effectively

• Manage all special events inclusive of collection previews, client events, sale events, etc.

• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high performing team

• Lead by example demonstrating passion towards the brands, know our brand’s products, mission and value

• Conduct in-store training, one-o-one coaching and team meetings

• Build individual objectives and development plans

• Ensure image and grooming standards are professional, reflective of the brand image and always adhered to

• Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

• EPF
• SOCSO
• EIS
• Store Commissions
• KPI Commissions