Kerja Sepenuh Masa Patient Service Executive (Front Desk), Gaji tinggi SGD 2,000 di FULLERTON HEALTHCARE GROUP PTE. LIMITED Central Region (Singapore) - Maukerja

Working Location: Central / Town / CBD (Orchard, Novena or Paragon) - Executive Health Screening Centre
Working Arrangement: 5.5-day work week (Monday to Friday, plus 4 hours on Saturday)

Role Overview

You will play a key role in overseeing and coordinating day-to-day clinic operations to ensure the efficient delivery of patient care and a seamless patient experience. The role involves close collaboration across clinical and operational teams, with responsibilities spanning patient services, administrative operations, workflow coordination, clinical support and compliance.

Key Responsibilities

Clinic Operations & Patient Services

• Coordinate daily clinic operations and patient flow to support an efficient and positive patient experience.

• Manage patient appointments, reminders, registrations and enquiries in a professional and timely manner.

• Maintain accurate and up-to-date patient information, including contact details, medical history and insurance information.

• Verify insurance coverage, process co-payments and manage payment transactions and daily cash reconciliation.

• Ensure timely and accurate billing through the Clinic Management System and relevant insurance portals.

• Proactively manage patient expectations by providing timely updates on waiting times, delays and other service-related matters.

• Address patient enquiries and concerns professionally, with empathy and a service-oriented approach.

• Assist patients with administrative documentation and required forms.

• Maintain patient records in accordance with applicable data protection requirements and organisational policies.

• Maintain appropriate inventory levels of clinic and medical supplies.

Clinical & Operational Support

• Support triage activities by gathering relevant patient information to facilitate appropriate clinical assessment and prioritisation of care.

• Support the dispensing of medication in accordance with established checking procedures.

• Assist doctors and nurses with clinical procedures where required.

• Perform venepuncture where appropriately trained and certified.

• Perform designated treatment-room procedures, such as tonometry, spirometry, audiometry, ECG and wound dressing, based on competency and training.

• Maintain appropriate infection prevention and control standards.

• Ensure the proper use, handling and care of medical and IT equipment.

• Stay informed of relevant insurance programmes and healthcare funding schemes.

• Undertake other operational or clinical support responsibilities as assigned by the Clinic IC or Operations Manager.

Key Competencies

• Strong communication and interpersonal skills, with the ability to engage effectively with patients, healthcare professionals and cross-functional stakeholders.

• Patient-centric and service-oriented, with a high degree of empathy and professionalism.

• Proactive, resourceful and solutions-focused, with good problem-solving capabilities.

• Able to manage competing priorities and perform effectively in a fast-paced clinical environment.

• Strong attention to detail, particularly in patient administration, billing and record management.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.