Kerja Sepenuh Masa, Network Engineer di BAPON Technologies - Maukerja

We are looking for an experienced Senior Customer Success Engineer (CSE) with strong hands-on expertise in enterprise firewall deployment, network security architecture, and customer technical enablement.

Key Responsibilities

• Act as a trusted technical advisor to enterprise customers, driving NGFW adoption, optimization, and security maturity.
• Assess firewall infrastructure, including hardware models, PAN-OS versions, licensing, HA configurations, and deployment architecture.
• Provide expertise in Palo Alto Networks NGFW, Panorama, Strata Cloud Manager (SCM), and PAN-OS.
• Design and optimize security policies using App-ID, User-ID, and Content-ID.
• Deploy and tune Advanced Threat Prevention, WildFire, URL Filtering, DNS Security, Anti-Spyware, and DNS Sinkholing.
• Implement SSL/TLS Decryption, Enterprise DLP, SaaS Security, IoT Security, and Zero Trust Microsegmentation.
• Support GlobalProtect VPN, Site-to-Site IPsec VPN, BGP, OSPF, static routing, and HA failover.
• Drive firewall migrations, Panorama-to-SCM migrations, PAN-OS upgrades, ZTP, and infrastructure refresh initiatives.
• Work with PKI, certificates, SAML, RADIUS, LDAP, and GlobalProtect HIP integrations.
• Conduct technical workshops, health assessments, troubleshooting sessions, and strategic service reviews.

Mandatory Technical Requirements

• 5+ years of experience in Network Security Engineering, Security Architecture, or Customer Success Engineering.
• Minimum 2–3 years of hands-on experience deploying and troubleshooting enterprise firewalls in live production environments.
• Strong expertise in NGFW architecture, preferably Palo Alto Networks, PAN-OS, Panorama, and Strata Cloud Manager.
• Hands-on experience with IPsec VPN, SSL VPN, GlobalProtect, BGP, OSPF, QoS, HA, and ZTP.
• Strong understanding of PKI, SSL/TLS Decryption, and certificate management.
• Experience with SAML, RADIUS, LDAP, and endpoint compliance/HIP.
• Knowledge of CASB, Enterprise DLP, SaaS Security, and IoT/OT Security.
• Excellent customer communication, technical troubleshooting, and stakeholder management skills.

Preferred Qualifications

• Experience in Tier 2/Tier 3 TAC, Firewall Operations, or Security Operations.
• PCNSE or equivalent network security certification.
• Exposure to AI-driven security, AIOps, and automated security best-practice assessments.

Ideal Candidate: A technically strong, customer-focused security professional capable of leading enterprise NGFW deployments, troubleshooting complex production environments, and driving customer security outcomes.

Interested candidates can share their profiles or apply directly.

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