Kerja Sepenuh Masa, ServiceDesk Engineer- Call Centre di RAPSYS TECHNOLOGIES PTE LTD - Maukerja

We're Hiring: ServiceDesk Engineer/Call Centre!

We are searching for a motivated and customer-focused ServiceDesk Engineer/Call Centre professional to join our team in Singapore. The ideal candidate will deliver top-notch technical support, resolve user issues efficiently, and ensure excellent service delivery within our office environment.

Location: Depot Road, Singapore
Work Mode: Work from Office
Role: ServiceDesk Engineer/Call Centre

Job Descriptions:
Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
Microsoft 365; Secure Access Service Edge; Point of Sale
Security event monitoring
Server and network availability and performance monitoring
Password reset and unlock
Perform log & route [to higher tier or Resolver Team(s)]
* Record and manage all transactions/ cases in Service Management System
* Broadcast notifications to the relevant parties
* Provide timely status update, follow up on cases escalated until closure within the service
level agreement.
* Ensure daily tasks are executed according to the Standard Operation Procedure
Job Requirements:
High school diploma or equivalent
Experience / Knowledge in IT support will be a Major plus
12 hours rotating shift

If you're ready to provide exceptional support and grow your IT career, apply now!