Kerja Sepenuh Masa, M365 Support Engineer (Desktop - Intune) di GOLDTECH RESOURCES PTE LTD - Maukerja

We are seeking a hands-on Desktop Support Engineer to provide end-user technical support across Windows desktop environments, Microsoft 365 and Microsoft Intune. The role will support day-to-day desktop issues, M365 applications, device management, software deployment, patching and endpoint compliance.

Key Responsibilities

• Provide desktop support for Windows 10/11 laptops and desktops.
• Troubleshoot hardware, software, printer, network and peripheral issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and Office applications.
• Support Microsoft Intune for device enrollment, configuration, compliance and application deployment.
• Assist with Windows patching, update deployment and endpoint compliance.
• Support user accounts, Active Directory and Group Policy.
• Troubleshoot Intune-related device, application and policy issues.
• Support laptop provisioning, deployment, onboarding and offboarding activities.
• Escalate complex M365, Intune and infrastructure issues to the relevant support teams.
• Maintain proper incident records and technical documentation.

Requirements

• 3+ years of experience in Desktop Support, Deskside Support or End User Computing.
• Strong troubleshooting experience with Windows 10/11.
• Hands-on experience supporting Microsoft 365, including Outlook, Teams and OneDrive.
• Experience with Microsoft Intune / Endpoint Manager.
• Knowledge of device enrollment, application deployment, compliance policies and Windows patching.
• Experience with Active Directory and Group Policy.
• Good understanding of basic networking, VPN, printers and endpoint troubleshooting.
• Good communication and customer support skills.
• PowerShell and SCCM experience would be an advantage.

Please send your detailed resume in MS Word format to ************* with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability