Full Time Customer Service Executive (Freight Forwarding) - Mandarin Speaker Jobs, salary up to MYR 5,000 in Career Horizons Sdn Bhd Johor Bahru - Maukerja

• Possess at least Diploma in Logistics/Supply Chain Management or equivalent;

• Minimum 2 yearsof working experience in thefreight forwarding or logistics industry.

• Experience or strong interest in client relationship management, account managementorcustomer retention.

• Experience in customs declaration will be an added advantage.

• Able to communicate effectively in Mandarin, English and Bahasa Melayu.

• Proficiency in Mandarinis mandatory as the role requires communication withMandarin-speaking clients and teams.

• Customer-oriented with a strong problem-solving mindset and ability to work professionally under pressure.

Freight Operations & Customer Service

• Coordinate and manage freight operations across Air, Sea, and Land transportation, including bookings with ocean carriers, co-loaders, truckers, and other service providers.

• Monitor and track shipment milestones to ensure timely delivery and proactively follow up on any delays or discrepancies.

• Work closely with the Business Development (BD) team to understand and fulfil customers’ operational requirements.

• Respond to customer emails and enquiries within 24 hours.

• Perform data entry and maintain accurate, up-to-date shipment information in the operating system.

• Update AP/AR records and submit vendors’ invoices to the Finance Department for payment processing.

• Ensure all required documentation is complete, accurate, and properly filed according to the relevant quotations and job files.

• Handle customer enquiries and resolve operational issues promptly and effectively.

• Maintain strong relationships with existing clients and ensure a high level of customer satisfaction.

• Monitor and achieve individual and departmental KPIs.

• Ensure compliance with ISO 9001 policies and participate in internal and external audits when required.

• Perform any other duties or tasks assigned by management from time to time.
  

Client Management & Account Growth

• Manage and nurture existing client accounts to build long-term partnerships, strengthen client retention, and maintain loyalty.

• Identify opportunities for business growth within the assigned client portfolio through upselling and cross-selling of logistics services.

• Act as the main point of contact for clients, coordinating their operational requirements with the relevant internal teams.

• Prepare competitive quotations, tenders, and business proposals based on clients’ specific logistics requirements.

• Training Provided
• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• 5 Working Days
• Medical Insurance