- Singapore
Kerja Sepenuh Masa Customer Service Specialist (end user support, inquiries, AI, tech, fast-growing company), Gaji tinggi SGD 5,000 di DADACONSULTANTS PTE. LTD. - Maukerja
Customer Service Specialist (end user support, inquiries, AI, tech, fast-growing company)
DADACONSULTANTS PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About the Role
Our client is a growing technology company operating in the AI software space, offering intelligent products used by a broad base of end users. This role exists to serve as the frontline owner of user support operations — managing inquiries, resolving issues, and channelling user insights back into the product development cycle. It is an exciting opportunity for someone who thrives at the intersection of user experience and product improvement, and who wants to play a meaningful role in shaping how AI products evolve based on real user needs.
Key Responsibilities
Own the day-to-day management of
user support channels
including emails and direct messages, ensuring timely categorisation, response, and documentation of all interactions
Escalate complex or sensitive user issues to the appropriate internal teams, coordinating across product, engineering, and operations to drive timely resolution
Consolidate and synthesise user feedback systematically to identify recurring themes and help refine support processes
Track and follow up on user-reported bugs, maintaining accurate records and liaising with technical teams to push for product improvements
Maintain
risk control records
related to user issues and flag emerging patterns that may require escalated attention
Prepare regular summary reports on common user inquiries and issue trends to support data-informed decision-making by leadership
Collaborate cross-functionally with product and engineering teams to translate user insights into actionable improvements
Progressively build and document a knowledge base of common inquiries to enable more efficient, self-sufficient support operations over time
Requirements
Familiarity with email handling workflows and strong written
communication skills
, with a service-oriented and user-first mindset
Proactive, adaptable, and able to learn new tools and processes quickly in a fast-moving environment
Prior experience in customer service, user operations, or a related support function
(is a bonus)
Familiarity with
AI or SaaS products
as an end user or in a support capacity
(is a bonus)
Experience using customer support platforms or ticketing systems
(is a bonus)
Basic
data analysis
and report-writing skills, with the ability to surface meaningful insights from support interactions
(is a bonus)
If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.
Dada Consultants Pte Ltd
Website:
*************
EA License No.: 18S9037
Business Registration Number: 201735941W
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.
Our client is a growing technology company operating in the AI software space, offering intelligent products used by a broad base of end users. This role exists to serve as the frontline owner of user support operations — managing inquiries, resolving issues, and channelling user insights back into the product development cycle. It is an exciting opportunity for someone who thrives at the intersection of user experience and product improvement, and who wants to play a meaningful role in shaping how AI products evolve based on real user needs.
Key Responsibilities
Own the day-to-day management of
user support channels
including emails and direct messages, ensuring timely categorisation, response, and documentation of all interactions
Escalate complex or sensitive user issues to the appropriate internal teams, coordinating across product, engineering, and operations to drive timely resolution
Consolidate and synthesise user feedback systematically to identify recurring themes and help refine support processes
Track and follow up on user-reported bugs, maintaining accurate records and liaising with technical teams to push for product improvements
Maintain
risk control records
related to user issues and flag emerging patterns that may require escalated attention
Prepare regular summary reports on common user inquiries and issue trends to support data-informed decision-making by leadership
Collaborate cross-functionally with product and engineering teams to translate user insights into actionable improvements
Progressively build and document a knowledge base of common inquiries to enable more efficient, self-sufficient support operations over time
Requirements
Familiarity with email handling workflows and strong written
communication skills
, with a service-oriented and user-first mindset
Proactive, adaptable, and able to learn new tools and processes quickly in a fast-moving environment
Prior experience in customer service, user operations, or a related support function
(is a bonus)
Familiarity with
AI or SaaS products
as an end user or in a support capacity
(is a bonus)
Experience using customer support platforms or ticketing systems
(is a bonus)
Basic
data analysis
and report-writing skills, with the ability to surface meaningful insights from support interactions
(is a bonus)
If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.
Dada Consultants Pte Ltd
Website:
*************
EA License No.: 18S9037
Business Registration Number: 201735941W
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.
Peringatan Penting
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