Kerja Sepenuh Masa Customer Support Associate, Gaji tinggi MYR 4,000 di Salary Hero, MY Federal Territory - Maukerja

We are looking for a customer support associate to join our growing team at Salary Hero's office in Kuala Lumpur. You will be able to form a strong relationship with our customers and support the customer success manager.

We are looking for customer support associate with service-mind, a strong passion, and a unique blend of customer service and content creation skills. Salary Hero’s mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.

Responsibilities:

The ideal candidate will be responsible for providing excellent customer support while also contributing to the creation of engaging and informative content for our audience.

1. Customer Support:

· Respond promptly to customer inquiries (B2C) via supporting channel with a positive and professional attitude toward customers always

· Develop a deep understanding of company’s products and services, have a keen eye for details, quickly spot on any irregular incidents

· Perform end-to-end process of issues handling, e.g., reproduce and report issues, ensure quality of product and service delivery

· Run operations tasks under CS team, including reconcile report, monthly data upload, etc.

· Coordinate with related parties to deliver solution, make sure it meets customers’ need and satisfaction

· Support customer success and team on other assigned tasks

2. Content Creation:

· Produce creative and informative content such as FAQs, tutorials, and how-to guides to address common customer queries

· Create engaging online/offline material and video content to educate customers and enhance the customer experience

· Involvement in campaign planning strategies by offering conceptual and achievable design solutions

· Managing time and workflow efficiently so that task completions are on schedule

Pay: RM1,453.33 - RM4,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Work Location: Hybrid remote in KL Eco City