Kerja Sepenuh Masa, Data Cloud Operations Specialist, Salesforce CoE di Great Eastern - Maukerja

Great Eastern is expanding the use of Salesforce Data Cloud across its regional MarTech and customer engagement ecosystem. As the breadth of data, users and activation use cases grows across markets and entities, strong platform operations are essential to maintaining the reliability, security and control required of an enterprise customer data capability.

As Data Cloud Operations Specialist, you will manage the day-to-day operation of this regional environment. You will work across platform health and consumption, users and access, environments, releases and production support, ensuring Data Cloud operates reliably and efficiently as its usage continues to scale across the region.

Key Responsibilities

• Monitor Data Cloud health, data flows and processing performance, identifying and addressing operational issues proactively.

• Track platform consumption and credit usage, identifying the ingestion, segmentation or activation patterns driving utilisation and escalating exceptions where required.

• Manage users, roles, permissions and environments and conduct periodic access reviews in line with approved controls.

• Monitor activation channels and downstream platforms to ensure customer data and audiences are made available as expected.

• Coordinate release and change management, including testing, deployment and rollback, ensuring changes are introduced into production in a controlled manner.

• Manage incidents from triage through resolution, coordinating with the Data Cloud Architects, Data Cloud Engineers, and other teams where specialist intervention is required.

• Maintain operational procedures, platform documentation, configuration records, control evidence and audit trails.

• Provide consistent operational support across markets and entities, including platform reporting, access requests and administration needs.

• Monitor recurring issues and service performance and identify opportunities to improve operational reliability and efficiency.

• Perform operational reconciliation and data-quality checks across ingestion, profile processing, segmentation and activation, escalating engineering or design issues where required.

We are looking for people who

• Have hands-on experience administering Salesforce Data Cloud, Salesforce or a comparable enterprise customer data or marketing platform in production.

• Understand platform administration across users, permissions, environments, releases, monitoring and operational support.

• Have experience monitoring data flows, scheduled processing, platform health and consumption in a production environment.

• Understand how data and audiences move through a customer data platform into downstream activation and engagement platforms.

• Apply disciplined access, change, release and incident-management practices appropriate to a regulated environment.

• Are comfortable operating a shared platform serving multiple markets, entities or business teams and applying common controls consistently.

• Are comfortable using SQL and platform reporting to investigate operational issues and answer platform questions independently.

• Produce clear operational documentation and communicate effectively with both technical teams and business users.

• Have 6 or more years of relevant experience in platform administration, application operations, data operations or a comparable technical operations role, and hold a degree in a relevant discipline.

• Relevant Salesforce Administrator or Data Cloud certifications, and experience in insurance, banking or another regulated industry, will be advantageous.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.