Kerja Sepenuh Masa Technical Account Manager (TAM), Gaji tinggi SGD 5,000 di Talent Source Global - Maukerja

Technical Account Manager (TAM) – Cybersecurity

Location: Singapore
Job Type: Full-time

Job Overview

We are seeking an experienced Technical Account Manager (TAM) with a strong background in cybersecurity to support a strategic public sector customer in Singapore.

In this role, you will serve as the primary technical advisor and escalation point, helping the customer maximize the value, performance, and security of enterprise cybersecurity solutions. You will work closely with customer stakeholders, internal technical support teams, and partners to provide proactive technical guidance, resolve complex issues, and ensure excellent service delivery.

The ideal candidate combines strong cybersecurity knowledge with technical account management experience, stakeholder engagement skills, and the ability to communicate effectively with both technical teams and senior management.

Key Responsibilities

• Serve as the dedicated Technical Account Manager and primary technical point of contact for the customer.
• Build and maintain trusted advisor relationships with customer technical teams, management, and key stakeholders.
• Provide proactive technical guidance and support for enterprise cybersecurity solutions.
• Act as the liaison between the customer, technology partners, and internal support teams.
• Lead technical discussions, service reviews, operational meetings, and customer engagement sessions.
• Coordinate technical escalations and drive timely resolution of critical issues.
• Identify potential risks, recommend improvements, and help maintain a strong cybersecurity posture.
• Develop a thorough understanding of the customer's technical environment, security requirements, and operational objectives.
• Monitor service performance and ensure agreed support commitments and service levels are met.
• Prepare technical reports, executive updates, service reviews, and recommendations.
• Coordinate cross-functional teams to resolve technical challenges and improve customer satisfaction.
• Identify opportunities to optimize security solutions, service delivery, and operational efficiency.

Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.
• At least 3 years of relevant experience in Technical Account Management, Customer Success Engineering, Professional Services, Senior Technical Support, or a similar customer-facing technical role.
• Strong knowledge of cybersecurity technologies, including:
• Endpoint Security and Endpoint Protection
• Endpoint Detection and Response (EDR)
• Extended Detection and Response (XDR)
• Security Information and Event Management (SIEM)
• Enterprise Security Platforms and Security Operations
• Proven experience supporting enterprise customers and managing complex technical escalations.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent communication and presentation skills, with the ability to engage technical teams and executive leadership.
• Experience coordinating cross-functional teams and driving issues through to resolution.
• Ability to manage multiple priorities while maintaining a strong focus on service quality and customer outcomes.
• Must be based in Singapore or willing to relocate.

Preferred Qualifications

• Experience supporting government, public sector, or highly regulated customers.
• Familiarity with enterprise endpoint protection, XDR solutions, and security operations platforms.
• Experience delivering premium support services, resident engineering, or dedicated technical account management engagements.
• Understanding of Singapore government cybersecurity frameworks, security standards, and compliance requirements.
• Relevant professional certifications such as CISSP, CISM, CEH, CompTIA Security+, or equivalent.
• Ability to obtain the necessary security clearance, if required.

What Success Looks Like

• Strong customer relationships built on trust, technical expertise, and proactive engagement.
• Timely resolution of technical escalations and critical customer issues.
• Consistent achievement of service commitments and support objectives.
• Improved security operations through proactive recommendations and continuous optimization.
• Effective collaboration between customer stakeholders, partners, and internal technical teams.

How to Apply

If you have a strong cybersecurity background, experience supporting enterprise customers, and a passion for delivering exceptional technical service, we encourage you to apply.

Please submit your updated CV highlighting your relevant technical account management experience, cybersecurity expertise, and professional certifications.

Pay: $4,500.00 - $5,000.00 per month

Work Location: In person