Kerja Sepenuh Masa RETAIL OPERATIONS MANAGER, Gaji tinggi MYR 3,800 di LARNEY Selangor - Maukerja

Retail Operations Manager
LARNEY SDN. BHD.
Location: Ampang, Kuala Lumpur
Job Type: Full-time | 5 working days per week

About the Role

LARNEY is looking for an experienced, hands-on Retail Operations Manager to oversee our retail outlets and e-commerce operations. You will lead the retail team, drive sales performance, coordinate inventory and ensure a smooth customer experience across our boutiques and online platforms.

Key Responsibilities

Retail Operations & Sales

• Manage daily operations across multiple retail outlets, ensuring compliance with company SOPs and mall requirements.
• Conduct outlet visits and audits to maintain customer service, staff grooming and visual merchandising standards.
• Monitor daily, weekly and monthly sales, prepare reports and develop action plans to achieve sales targets.
• Coordinate promotions, product displays and campaign execution.
• Resolve customer complaints and operational issues.

Team Management

• Lead and support retail supervisors, sales advisors and part-time staff.
• Plan staff schedules and ensure adequate manpower across outlets.
• Assist with recruitment, onboarding and staff training.
• Monitor attendance, KPIs and staff performance, including probation reviews and disciplinary matters.
• Conduct team briefings and follow up on assigned tasks.

Inventory & Stock Coordination

• Monitor stock availability across retail outlets and online platforms.
• Coordinate replenishment, stock transfers, returns and stock takes.
• Work closely with warehouse and fulfilment teams to resolve stock discrepancies and prepare inventory for campaigns and live sessions.

E-Commerce & Live Commerce

• Oversee operations on the company website, TikTok Shop and Shopee.
• Ensure product listings, pricing, promotions and stock quantities are accurate.
• Coordinate platform campaigns and live-selling activities.
• Monitor online orders, returns, refunds and customer enquiries.
• Work with marketing, content, customer service and fulfilment teams to execute campaigns.
• Monitor live host and live session performance.

Business Support

• Liaise with mall management, department stores, vendors and external partners.
• Coordinate outlet openings, pop-up events and brand activations when required.
• Support management with operational planning and business improvements.

Requirements

• Diploma or Degree in Retail Management, Business Administration, Fashion Management or a related field.
• Minimum 3–5 years of experience in retail operations, preferably in fashion or lifestyle retail.
• Experience managing multiple outlets is an advantage.
• Familiar with Shopify, TikTok Shop and Shopee.
• Strong leadership, communication and problem-solving skills.
• Able to analyse sales performance and prepare reports using Microsoft Excel or Google Sheets.
• Organised, responsible and comfortable managing multiple priorities.
• Good command of Bahasa Malaysia and English.
• Willing to travel between outlets within Kuala Lumpur.
• Flexible to support operations during weekends, public holidays, campaigns and urgent situations when required.

Working Schedule

• Five working days per week.
• Flexibility required based on retail operations, campaigns and events.

Benefits

• EPF, SOCSO and EIS contributions.
• Annual leave and medical leave.
• Staff purchase benefits.
• Sales incentives or performance rewards, where applicable.
• Career development opportunities.

How to Apply

Apply through Indeed or WhatsApp your updated resume to Mus at ************* 3600, together with your expected salary and earliest available start date.

Pay: RM3,200.00 - RM3,800.00 per month

Benefits:

• Maternity leave
• Meal allowance

Work Location: In person