- Geylang Southeast (Singapore) Singapore
Kerja Sepenuh Masa Lead – Customer Experience (CX) - MarTech Consulting, Gaji tinggi SGD 18,000 di ARISTON SERVICES PTE. LTD. Southeast (Singapore) - Maukerja
Lead – Customer Experience (CX) - MarTech Consulting
ARISTON SERVICES PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Practice Director / Lead – Customer Experience (CX) & MarTech Consulting (SEA)
Role Type:
Full-time | Practice Leadership | Seller-Doer
About the Opportunity
We are seeking an entrepreneurial
Practice Director / CX Advisory Lead
to spearhead the expansion of our Customer Experience (CX) Transformation and Marketing Technology (MarTech) consulting practice across Southeast Asia.
This is a premier
"player-coach" / "seller-doer"
leadership role. You will not sit solely in an executive oversight capacity—we need a proven practice builder who thrives in ambiguity, authors playbooks from scratch, originates and closes multi-million-dollar consulting deals, and remains actively engaged in strategic delivery with an
individual billable utilization target
.
If you have a track record of driving commercial P&L growth and architecting high-impact customer journeys across
Digital and Contact Centre channels
powered by
Adobe and/or Salesforce ecosystems
, this is your opportunity to shape a regional practice.
Key Responsibilities
1. Practice Growth & Commercial Origination (P&L)
Own and exceed annual revenue, margin, and pipeline targets for the Southeast Asia CX & MarTech advisory practice.
Actively identify, shape, pitch, and close high-value consulting engagements with regional enterprise clients.
Build a sustainable pipeline through outbound origination, partner ecosystem co-selling, and cross-selling into existing accounts.
2. Hands-on Advisory & Delivery Steering
Serve as the senior lead strategist on key engagements, directly guiding multi-disciplinary squads (strategists, architects, change managers) to ensure flawless delivery quality and client NPS.
Maintain a
partial personal utilization target
, personally leading critical discovery, diagnostic, and roadmap phases.
Act as the technical-functional bridge between high-level consulting strategy and practical platform deployment.
3. Strategic Offering & IP Incubation
Design, launch, and productize differentiated advisory offerings anchored in:
Enterprise MarTech:
Adobe Experience Cloud (AEP, AEM, Analytics) and/or Salesforce CRM (Customer 360, Marketing/Service Cloud).
Omnichannel CX Improvement:
Digital customer care, conversational AI, and traditional contact centre channel optimization.
Monitor market shifts, competitive positioning, and emerging platform features to continuously evolve our regional go-to-market playbooks.
4. Executive Client Partnership & Account Expansion
Serve as the trusted C-level / VP-level advisor (CMO, CDO, CIO, COO) for strategic SEA accounts.
Steer governance, resolve complex program escalations, and unlock multi-year transformation roadmaps.
Candidate Profile & Mandatory Requirements
10+ years of proven consulting / advisory experience
within a management consultancy, digital transformation firm, or top-tier digital agency.
Demonstrated Commercial Ownership:
Prior accountability for commercial targets, sales quotas, or practice P&L management, with a verifiable track record of closing consulting engagements.
Technology Ecosystem Depth:
Strong working knowledge and advisory credibility in
Adobe MarTech
(e.g., AEP, AEM, Adobe Analytics, Target, Marketo)
and/or Salesforce CRM
(e.g., Sales/Service Cloud, Marketing Cloud, Data Cloud)
.
Cross-Channel CX & Service Design:
Hands-on experience designing and executing customer journey transformations across
both Digital (web, mobile, portal) and Contact Centre / Customer Service channels
.
Design & Operating Model Methodologies:
Proven expertise in customer journey mapping, service design blueprints, capability assessments, and target operating model redesign.
Practice Builder Mindset:
Comfortable rolling up your sleeves in a lean, high-growth environment where frameworks, collateral, and delivery templates must be built from the ground up.
We are proud of being IT Partners of choice of several medium and large
global organizations. Since our inception in 2014, we have grown by
addressing the evolving needs of our customers and contributing our best
towards their growth and success. We are a rapidly growing provider of IT
Solutions and Services offering a wide range of expertise to meet our
customers growing needs. We are focused on providing services around
Enterprise Solutions and Custom solutions.
Role Type:
Full-time | Practice Leadership | Seller-Doer
About the Opportunity
We are seeking an entrepreneurial
Practice Director / CX Advisory Lead
to spearhead the expansion of our Customer Experience (CX) Transformation and Marketing Technology (MarTech) consulting practice across Southeast Asia.
This is a premier
"player-coach" / "seller-doer"
leadership role. You will not sit solely in an executive oversight capacity—we need a proven practice builder who thrives in ambiguity, authors playbooks from scratch, originates and closes multi-million-dollar consulting deals, and remains actively engaged in strategic delivery with an
individual billable utilization target
.
If you have a track record of driving commercial P&L growth and architecting high-impact customer journeys across
Digital and Contact Centre channels
powered by
Adobe and/or Salesforce ecosystems
, this is your opportunity to shape a regional practice.
Key Responsibilities
1. Practice Growth & Commercial Origination (P&L)
Own and exceed annual revenue, margin, and pipeline targets for the Southeast Asia CX & MarTech advisory practice.
Actively identify, shape, pitch, and close high-value consulting engagements with regional enterprise clients.
Build a sustainable pipeline through outbound origination, partner ecosystem co-selling, and cross-selling into existing accounts.
2. Hands-on Advisory & Delivery Steering
Serve as the senior lead strategist on key engagements, directly guiding multi-disciplinary squads (strategists, architects, change managers) to ensure flawless delivery quality and client NPS.
Maintain a
partial personal utilization target
, personally leading critical discovery, diagnostic, and roadmap phases.
Act as the technical-functional bridge between high-level consulting strategy and practical platform deployment.
3. Strategic Offering & IP Incubation
Design, launch, and productize differentiated advisory offerings anchored in:
Enterprise MarTech:
Adobe Experience Cloud (AEP, AEM, Analytics) and/or Salesforce CRM (Customer 360, Marketing/Service Cloud).
Omnichannel CX Improvement:
Digital customer care, conversational AI, and traditional contact centre channel optimization.
Monitor market shifts, competitive positioning, and emerging platform features to continuously evolve our regional go-to-market playbooks.
4. Executive Client Partnership & Account Expansion
Serve as the trusted C-level / VP-level advisor (CMO, CDO, CIO, COO) for strategic SEA accounts.
Steer governance, resolve complex program escalations, and unlock multi-year transformation roadmaps.
Candidate Profile & Mandatory Requirements
10+ years of proven consulting / advisory experience
within a management consultancy, digital transformation firm, or top-tier digital agency.
Demonstrated Commercial Ownership:
Prior accountability for commercial targets, sales quotas, or practice P&L management, with a verifiable track record of closing consulting engagements.
Technology Ecosystem Depth:
Strong working knowledge and advisory credibility in
Adobe MarTech
(e.g., AEP, AEM, Adobe Analytics, Target, Marketo)
and/or Salesforce CRM
(e.g., Sales/Service Cloud, Marketing Cloud, Data Cloud)
.
Cross-Channel CX & Service Design:
Hands-on experience designing and executing customer journey transformations across
both Digital (web, mobile, portal) and Contact Centre / Customer Service channels
.
Design & Operating Model Methodologies:
Proven expertise in customer journey mapping, service design blueprints, capability assessments, and target operating model redesign.
Practice Builder Mindset:
Comfortable rolling up your sleeves in a lean, high-growth environment where frameworks, collateral, and delivery templates must be built from the ground up.
We are proud of being IT Partners of choice of several medium and large
global organizations. Since our inception in 2014, we have grown by
addressing the evolving needs of our customers and contributing our best
towards their growth and success. We are a rapidly growing provider of IT
Solutions and Services offering a wide range of expertise to meet our
customers growing needs. We are focused on providing services around
Enterprise Solutions and Custom solutions.
Peringatan Penting
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