Job Summary
We are looking for an organised and responsible Customer Service &Accounts Assistant to support customer order processing and accounts receivable administration across our related companies.
Key Responsibilities
Customer Service & Order Processing
Receive and process customer orders, ensuring accurate and timely entry.
Coordinate with the relevant teams on stock availability, delivery arrangements and order changes.
Respond to customer enquiries and follow up on order-related issues.
Provide backup support for customer orders during the designated staff member’s absence.
Maintain accurate customer information and order records.
Accounts Receivable Support
Prepare and update accounts receivable (AR)ageing reports
Prepare and send statements of account (SOAs) to customers.
Follow up on outstanding payments and account discrepancies with customers and the finance team.
Maintain proper records of customer correspondence and AR-related documents.
Administrative Support
Maintain organised records and filing systems for customer service and accounts matters.
Coordinate with internal departments to ensure timely follow-up and completion of assigned tasks.
Perform other reasonable administrative dutiesrelated to the role.
Requirements
Previous experience in customer service, order processing or accounts administration is preferred.
Basic knowledge of accounts receivable, ageing reports and statements of account.
Proficient in Microsoft Excel and comfortable using order processing or accounting systems.
Good communication and coordination skills.
Accurate, organised and able to manage multiple tasks.
Able to work independently and collaboratively across different teams.
Working Days:
5.5 days per week
Working Hours:
Monday to Friday: 8.30 am–5.30 pm
Saturday: 8.30 am–12.30 pm
Location:
Tai Seng