Kerja Hotel General Manager, Gaji tinggi SGD 8,000 di AUREALIS SERVICED RESIDENCE PTE. LTD. Central Region (Singapore) - Maukerja

Job Overview

We are seeking an experienced and commercially minded Hotel General Manager to oversee hotel operations, enhance guest satisfaction, and support the financial and operational performance of our hospitality business.

The successful candidate will be responsible for coordinating front office operations, housekeeping, guest services, facilities maintenance, and other hotel functions. Working closely with department heads and property management teams, the General Manager will ensure that service standards are maintained, operational resources are managed effectively, and hotel facilities remain safe, functional, and well maintained.

This role requires strong leadership, financial management, customer service, and operational planning skills. The ideal candidate will be comfortable balancing guest experience, employee development, cost control, property upkeep, and long-term business objectives.

Key Responsibilities1. Hotel Operations Management

• Oversee daily hotel operations to ensure efficient service delivery across front office, housekeeping, guest relations, and other relevant departments.
• Establish operational priorities, monitor service performance, and address issues affecting daily activities.
• Develop and maintain operating procedures to support consistency, efficiency, and service quality.
• Coordinate with department heads to ensure adequate staffing, resource allocation, and operational readiness.
• Review operating processes regularly and identify opportunities to improve productivity and guest satisfaction.

2. Guest Experience and Service Quality

• Maintain high standards of guest service throughout the guest journey, from reservations and arrival to departure and post-stay feedback.
• Monitor guest feedback, online reviews, complaints, and service recovery outcomes.
• Work with relevant teams to resolve guest concerns promptly and implement corrective actions.
• Develop service improvement initiatives based on guest expectations, feedback trends, and operational observations.
• Ensure that service standards are communicated clearly and applied consistently across departments.

3. Financial Performance and Budget Management

• Prepare and manage operating budgets, forecasts, and departmental expenditure in line with business objectives.
• Monitor revenue, occupancy, average daily rate (ADR), revenue per available room (RevPAR), and other relevant performance indicators.
• Review labour costs, operating expenses, procurement expenditure, and maintenance costs to identify opportunities for cost optimisation.
• Work with finance and commercial teams to analyse financial performance and address significant variances.
• Support revenue management, pricing decisions, and business planning initiatives to improve profitability.

4. Property and Facilities Management

• Coordinate with property management and maintenance teams to maintain the condition, functionality, and presentation of hotel facilities.
• Oversee planned maintenance schedules and follow up on repair requirements affecting guest comfort or operational continuity.
• Monitor the condition of guest rooms, public areas, equipment, and building services.
• Support capital expenditure planning for refurbishment, equipment replacement, and facility upgrades.
• Coordinate with contractors and service providers to ensure that maintenance works meet agreed requirements and timelines.

5. Team Leadership and Staff Development

• Lead, coach, and develop hotel management teams and operational employees.
• Establish clear departmental objectives, performance expectations, and accountability measures.
• Support recruitment, onboarding, training, performance reviews, and workforce planning.
• Promote collaboration across departments and encourage a professional, guest-focused working culture.
• Identify training needs and implement development initiatives to strengthen service delivery and management capability.

6. Compliance, Safety and Risk Management

• Ensure hotel operations comply with applicable Singapore laws, licensing conditions, and relevant industry requirements.
• Maintain appropriate procedures for workplace safety, fire safety, emergency response, and incident reporting.
• Work with facilities and security personnel to identify operational risks and implement suitable preventive measures.
• Maintain accurate operational records and support internal reviews or inspections as required.
• Ensure that staff understand relevant procedures for guest safety, property protection, and emergency situations.

7. Commercial Development and Business Planning

• Collaborate with sales, marketing, reservations, and revenue management teams to support occupancy and revenue objectives.
• Review market trends, competitor activity, guest segments, and business performance to identify commercial opportunities.
• Support promotional initiatives, corporate account development, and customer retention activities where appropriate.
• Evaluate opportunities to improve the use of hotel facilities and strengthen the overall guest offering.
• Contribute to annual business plans, operational improvement programmes, and longer-term property performance strategies.

8. Stakeholder and Vendor Management

• Maintain effective relationships with property owners, asset managers, suppliers, contractors, and external service providers.
• Coordinate with relevant stakeholders on operating budgets, maintenance priorities, service agreements, and improvement projects.
• Monitor supplier and contractor performance against agreed service standards.
• Prepare management reports covering operational performance, financial results, guest feedback, and key risks.
• Communicate significant operational issues and proposed solutions to senior management.

Requirements

• Diploma or bachelor's degree in Hospitality Management, Hotel Administration, Business Management, Property Management, or a related discipline.
• Relevant experience in hotel operations or hospitality management, including experience in a senior supervisory or management role.
• Strong understanding of front office operations, housekeeping, guest relations, facilities coordination, and service quality management.
• Experience with budgeting, financial reporting, cost control, and operational performance analysis.
• Demonstrated leadership, staff development, and cross-functional coordination skills.
• Strong customer service and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to manage competing priorities and make sound operational decisions in a service-driven environment.
• Familiarity with hotel management systems and standard office applications.

Preferred Qualifications

• Experience managing a hotel, serviced residence, or comparable hospitality operation.
• Exposure to property management, building maintenance, facilities operations, or refurbishment projects.
• Knowledge of hotel revenue management metrics, including occupancy, ADR, and RevPAR.
• Experience working with property owners, asset managers, and external service providers.
• Familiarity with relevant Singapore hospitality, licensing, and workplace safety requirements.
• Additional training or professional qualifications in hospitality, facilities management, or business administration would be advantageous.

What We Offer

• Competitive remuneration commensurate with qualifications and experience.
• Opportunities to lead hotel operations and contribute to business performance.
• Exposure to both hospitality management and property-related operational activities.
• Opportunities to develop leadership, financial management, and service improvement capabilities.
• A collaborative working environment focused on operational excellence and guest satisfaction.

Pay: $6,000.00 - $8,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Marina Boulevard