Kerja Sepenuh Masa Business Manager, Gaji tinggi MYR 9,000 di Vision Diagnostic Selangor - Maukerja

JOB DESCRIPTION
Position Title
Business Manager - Workplace

Industry
IT Solutions

Location
Petaling Jaya, Selangor

About the role
The Business Manager – Workplace is responsible for leading and expanding the Workplace business, including both End-User Computing (EUC) platforms and EUC software solutions. The role encompasses strategic planning, client engagement, operational oversight, vendor management, technical leadership, and financial accountability. A critical focus area is to provide pre-sales technical support and architect infrastructure solutions aligned with customers' business, technical, and operational requirements. This includes deep support for Microsoft Enterprise and Citrix technologies.

What You'll Be Doing
Business and Product Strategy: Lead strategic development of EUC platforms (devices, endpoint services) and EUC Software (e.g., Microsoft 365, Citrix, Workspace One). Ensure product offerings align with industry trends and client requirements.
Technical Solutioning and Pre-sales Support: Provide pre-sales technical support on Microsoft and end-user computing solutions, including Active Directory, Exchange, O365, SCCM, Hyper-V, and Citrix technologies such as Xendesktop, XenApp, StoreFront, and NetScaler. Architect integrated infrastructure solutions that address business needs.
Customer and Partner Engagement: Build strong customer relationships and foster productive vendor partnerships. Design client-centric service offerings that drive satisfaction and business growth.
Service Delivery and Operations Management: Oversee support operations, including ticket management, resource assignment, and service quality. Drive excellence in EUC solution delivery while ensuring timely resolution of issues.
Market Research and Proposal Development: Analyze industry trends and customer needs to design winning proposals and competitive pricing strategies for new business opportunities.
Vendor and Financial Management: Manage vendor engagements and pricing models. Lead budgeting, forecasting, and profitability tracking across Workplace portfolios.
Quality Assurance and Technical Training: Enforce service standards, infrastructure policies, and compliance measures. Implement QA programs and support engineer development through targeted training initiatives.
Reporting and Strategic Analysis: Provide insights and updates on operational performance, client satisfaction, and strategic initiatives to senior leadership.

What We're Looking For
Qualifications: Degree in Information Technology, Business, Engineering, or related field. MBA is an advantage.
Experience: Minimum 5 years in the IT industry, including 3–5 years in product development, service delivery, or technical pre-sales within the EUC and enterprise software landscape.
Knowledge: In-depth understanding of Microsoft Enterprise technologies (AD, Exchange, O365, SCCM, Hyper-V) and Citrix platforms (Xendesktop, XenApp, NetScaler, StoreFront).
Knowledge of digital workplace solutions and infrastructure solutioning is essential.
Strong leadership and interpersonal communication
Strategic thinking with financial acumen
Technical proficiency in both EUC hardware and software
Client-centric and results-driven mindset
Ability to manage diverse stakeholders and multi-functional teams

Pay: RM6,000.00 - RM9,000.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person