Kerja Sepenuh Masa, Associate, Flex Programmes di HMI Managed Healthcare Federal Territory - Maukerja

About the Role

We are seeking a highly motivated and detail-oriented Flex Programme Administrator to support the administration and delivery of employee flexible benefits programmes. This is an excellent opportunity for fresh graduates or candidates with up to 2 years of working experience who are keen to develop a career in employee benefits, operations and project implementation.

The successful candidate will gain end-to-end exposure to flex benefits administration, client servicing, vendor coordination and cross-department collaboration. You will work closely with internal teams including Contact Centre and vendor to ensure smooth programme delivery while continuously improving operational processes and customer experience.

Key Responsibilities

(1) Flex Programme Administration

• Support the day-to-day administration of flexible benefits programmes.
• Process benefit enrolments, and member enquiries accurately and efficiently.
• Perform data validation and reconciliation to ensure accuracy of reports.
• Monitor programme activities and ensure compliance with established processes and service levels.
• Prepare regular operational and management statistics.

(2) Client & Vendor Coordination

• Liaise with clients, vendor and internal stakeholders on programme administration matters.
• Support issue resolution and follow-up activities with internal stakeholders and vendor.
• Assist in responding to client requests and operational enquiries in a timely manner.
• Maintain accurate and up-to-date programme documentation.

(3) Project & Implementation Support

• Participate in new client onboarding and flex programme implementation projects.
• Assist in requirements gathering, testing, data migration and user acceptance testing (UAT).
• Support project documentation and progress tracking.
• Prepare presentation materials, meeting minutes and project status updates.
• Contribute ideas to enhance operational processes and user experience.

(4) Data Analysis & Reporting

• Analyse programme utilisation and operational data using Microsoft Excel.
• Prepare reports, dashboards and presentations for clients.
• Identify data discrepancies and recommend corrective actions.
• Support annual renewal and programme review exercises.

Requirements

(a) Qualifications

• Diploma or Bachelor's Degree in Business, Finance, Information Systems or Computer Science and related disciplines.
• Fresh graduates are welcome to apply.
• Candidates with up to 2 years of relevant working experience are encouraged to apply.

(b) Skills & Competencies

• Strong proficiency in Microsoft Excel (e.g. Pivot Tables, VLOOKUP/XLOOKUP, data analysis and reporting).
• Good PowerPoint skills with the ability to prepare professional presentations and reports.
• Strong attention to detail and accuracy when handling data.
• Analytical and problem-solving mindset.
• Good communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines effectively.
• Positive attitude, willingness to learn and eagerness to take on new challenges.
• Comfortable working with data and systems.

(c) Preferred Attributes

• Interest in employee benefits, insurance or digital solutions.
• Exposure to project work, internships or administrative roles would be advantageous.
• Experience with Microsoft Power BI, Power Query or process improvement initiatives is a plus.

What You Will Gain

• End-to-end exposure to flexible benefits administration.
• Opportunity to participate in flex benefits implementation and other business transformation initiatives
• Hands-on experience working with clients and vendors
• Development of business analysis and operational excellence skills.
• Career progression opportunities within benefits operations, project management and client solutions.