Kerja Sepenuh Masa Service Operation Centre (SOC) Engineer L1, Gaji tinggi MYR 2,700 di Extreme Broadband Selangor - Maukerja

Main Accountabilities

• Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS
• Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting
• To manage customer service problem/network outage as per SOC processes and procedure
• To perform escalation as per SOC processes and procedure during service problem/network outages
• To perform first level troubleshooting during service/network outages
• To perform escalation as per SOC’s procedures especially for cases involving the Core Network and/or Physical Last-Mile Access Layer
• To do escalation to other Department such as TAC/System during outages according to the SOP
• Responsible for problem/incident management, tracking of all issues, escalation and reporting according to the establish SOP
• To monitor network and services as per SOC processes and procedures
• To manage Data Centre access as per SOP and adhere to customer’s visit as well requests
• To provide monthly reporting & incident reports to the customer
• To provide incident report for every fault was raised
• Rebooting or power cycling an equipment
• Resetting of sub-equipment by rejecting the device and re-inserting it
• Reading serial numbers on the equipment
• Relaying status of the equipment status indicators
• Pushing a button or toggling a switch
• First-time patching for newly laid JB cross-connect order
• Providing visual verification (remote eyes) to assist troubleshooting efforts
• Plugging in a console port for remote management
• Troubleshooting your equipment with your assistance
• Taking inventory or taking digital pictures of your equipment/allocated rack space within the date centre
• Assisting with physical installation, relocation or movement of your equipment

Requirements

• Degree in Data Communications and Networking, any Engineering field
• 1 year experience in a Network Operation Centre environment
• Fresh graduate are encouraged to apply
• Able to handle pressure as job entails meeting high standards of organizational KPIs
• Willing to work on 24 x 7 shift and standby
• Proficient in written and oral English and Bahasa Malaysia
• Work location in Johor Bahru & Willingness to travel for any ad-hoc project basis

Job Type: Full-time

Pay: RM2,700.00 per month

Benefits:

• Meal allowance

Application Question(s):

• Please state your birthdate:
• Please state your notice period/availability:
• Please state your expected salary:

Work Location: In person