Kerja Sepenuh Masa CX Advisory Lead, Gaji tinggi SGD 18,000 di ARISTON SERVICES PTE. LTD. Southeast (Singapore) - Maukerja

Description

About the job

CX Advisory Lead - Southeast Asia

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two

core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role

combining business development, offering development, delivery oversight, and account management.

We're looking for someone who is equally comfortable building a promising practice area from the

ground up - getting hands-on where playbooks don't yet exist - and staying close to delivery with their

own partial utilisation target, rather than operating purely in an oversight capacity.

Revenue & Growth

• Own and deliver revenue targets for the SEA advisory practice
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement
• Build and manage a healthy pipeline across existing and new accounts

Offering Development

• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM)

and CX Improvement (Digital and Contact Centre channels)

• Stay current on market trends, platform capabilities, and competitor positioning to keep offerings

differentiated

Delivery Management

• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction
• Provide senior oversight and escalation support across concurrent engagements
• Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

• Act as senior client relationship owner for key SEA accounts
• Identify account growth and cross-sell opportunities across MarTech and CX Improvement
• Build trusted advisor relationships with client stakeholders up to C-suite level

Requirements

Areas of Focus

1. MarTech

• Platform advisory across Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics)

and/or Salesforce CRM

• Martech strategy, roadmap, and capability assessments
• Platform selection, integration strategy, and optimization

2. CX Improvement

• CX strategy and transformation across Digital and Contact Centre channels
• Journey design, service design, and operating model improvement

Candidate Profile (Must)

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems
• Track record of building and delivering CX improvement programs across digital and contact centre

channels

• Proven business development skills - able to shape opportunities and close deals
• Experience managing multi-disciplinary delivery teams and senior client relationships
• Comfortable operating as a builder - growing a promising practice area from the ground up with

hands-on involvement, while also carrying a personal utilization target

We are proud of being IT Partners of choice of several medium and large

global organizations. Since our inception in 2014, we have grown by

addressing the evolving needs of our customers and contributing our best

towards their growth and success. We are a rapidly growing provider of IT

Solutions and Services offering a wide range of expertise to meet our

customers growing needs. We are focused on providing services around

Enterprise Solutions and Custom solutions.