jobs in ITCAN PTE. LIMITED

Kerja Sepenuh Masa Service Desk Engineer, IT Technical Support, Gaji tinggi SGD 2,500 di ITCAN PTE. LIMITED Central Region (Singapore) - Maukerja

Service Desk Engineer, IT Technical Support

ITCAN PTE. LIMITED

Sepenuh Masa

Central Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • 30 CECIL STREET Central Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

  • Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
  • Perform initial classification, prioritization, and troubleshooting of IT incidents. Escalate unresolved or complex cases to L2/resolver groups
  • Log, track, and update all support requests inside the service desk ticketing system while maintaining case ownership until closure
  • Follow ITIL framework guidelines, respect strict Service Level Agreements (SLAs), and document configurations accurately.
  • Provide regular status updates to users, manage customer expectations, and report unusual surges in specific issue types.

Peringatan Penting

Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Lebih Lanjut