Kerja Sepenuh Masa Customer Service Executive- Mandarin Speaker- KL SENTRAL, Gaji tinggi MYR 4,100 + commission di Agensi Pekerjaan Mango Global Technologies WP Kuala Lumpur - Maukerja

Key Requirements

• Diploma or above.

• Fluency in Simplified Mandarin, English, and Bahasa Malaysia.

• Good verbal and written communication skills.

• Strong problem-solving and customer-handling abilities.

• Willing to work rotational shifts in a 24/7 operation.

• Freshers are welcome to apply if they have strong language proficiency in all three languages.

Roles & Responsibilities – Telecom Customer Service Executive

• Handle incoming customer inquiries through calls, chats, or emails regarding telecom services.

• Assist customers with mobile network services, SIM cards, data plans, billing, and subscription-related queries.

• Provide accurate information about products, promotions, packages, and service plans.

• Troubleshoot basic network, connectivity, internet, and mobile service issues.

• Resolve customer complaints professionally and ensure customer satisfaction.

• Assist with account management, payment inquiries, billing disputes, and service activation.

• Escalate complex technical issues or unresolved complaints to the relevant departments.

• Maintain accurate customer records and update information in the CRM system.

• Meet daily performance targets, including customer satisfaction, response time, and KPI requirements.

• Communicate effectively with customers in Simplified Mandarin, English, and Bahasa Malaysia.

• Annual Leave
• Performance Bonus
• 5 Working Days
• Allowance Provided