Kerja Sepenuh Masa Senior Customer Service Executive, Gaji tinggi MYR 6,000 di Agensi Pekerjaan Smarttrend Sdn. Bhd. Selangor - Maukerja

Qualifications:

• Candidate must possess at least a Diploma qualification.

• Proficient in Microsoft Excel & Word. Experience using ERP system will be an added

· advantage.

• High attention to detail with strong accuracy in task execution.

• Adaptable and responsive to management directions and operational changes.

• Pleasant personality with strong interpersonal skills and a collaborative attitude.

• Excellent verbal and written communication skills.

• Proficient in English, Bahasa Malaysia and Chinese (Added advantage)

Specific Responsibilities:

• Handle customer interactions via telephone, email, instant chat or in-person (including walk-in customers) in a professional and courteous manner.

• Respond promptly to customer inquiries related to products, pricing, delivery information and complaints.

• Identify and assess customer needs to ensure a high level of customer satisfaction.

• Perform customer verifications based on transaction and credit limits.

• Handle customer complaints by investigating issues, completing the Customer Complaint Form, and submitting Credit Note (CN) applications as necessary, follow up Customer complaints and ensure the issue is resolved within the specific time frame.

• Process customer orders, application forms, and various requests accurately and

· efficiently.

• Prepare pick lists, delivery orders (DO), and invoices in a timely manner.

• Follow up on backorders and coordinate delivery arrangements.

• Liaise with branches, Purchasing, and Warehouse departments to check stock availability and arrange stock transfers to fulfill customer orders.

• Annual Leave
• Medical Insurance