Kerja Sepenuh Masa, Outlet Supervisor di Hunters International Selangor - Maukerja

We are an established Indonesian bakery brand expanding its operations in Malaysia.

Role Summary

Responsible for overseeing the day-to-day outlet operations, ensuring smooth outlet operations, excellent customer service, proper stock management and product presentation. The role requires a hands-on individual who can supervise outlet staff while actively supporting daily sales, order fulfilment and general outlet activities.

Job Responsibilities

• Oversee the daily operations of the outlet to ensure smooth and efficient outlet operations.
• Supervise and coordinate the daily tasks of outlet staff, ensuring proper work allocation and attendance.
• Ensure cakes and bakery products are properly displayed, labelled, stored and maintained in good condition.
• Monitor stock levels, manage inventory and coordinate replenishment of products and packaging materials.
• Handle customer enquiries, orders, payments and complaints professionally.
• Ensure the outlet maintains high standards of cleanliness, hygiene and food safety.
• Monitor daily sales, cash handling and basic outlet reporting.
• Assist with daily opening and closing procedures.
• Identify operational issues and provide suggestions to improve outlet efficiency and customer experience.

Requirements

• Minimum 2–3 years of experience in retail, F&B, bakery or café operations.
• Previous experience in a supervisory or team-leading role will be an advantage.
• Good communication and customer service skills.
• Responsible, organised and able to work independently with minimal supervision.
• Hands-on attitude and willing to assist with daily outlet operations when required.
• Basic computer skills and familiarity with POS systems.
• Willing to work on weekends and public holidays, based on outlet schedule.