Kerja Sepenuh Masa, Supervisor (Time Zone/ Ice-watch) - Seremban 2 di Habib Jewels WP Kuala Lumpur - Maukerja

You will represent the Habib Group brand by delivering exceptional customer service and supporting the overall buying process, while building and maintaining strong relationships with our customers. We offer comprehensive internal training and development opportunities to support your professional growth within the organization.

Responsibilities:

• Greet customers warmly and lead by example in delivering exceptional service.

• Provide outstanding customer service to build a loyal base of repeat shoppers.

• Collaborate effectively as a team member and motivate others to exceed performance standards.

• Consistently uphold high customer service standards to ensure a positive shopping experience and meet daily sales targets.

• Develop and implement effective cross-selling strategies to promote relevant products.

• Manage financial transactions and process payments with accuracy and efficiency.

• Operate the cash register proficiently and ensure transaction accuracy.

• Follow all action plans provided to enhance individual and store productivity.

• Adhere to all Collection Training and Visual Merchandising (VM) Guidelines.

• Maintain a clean, organized, and inviting store environment at all times.

• Assist with inventory management, including stock takes and cycle counts.

• Handle customer complaints professionally and promptly.

• Process incoming stock and returns as required.

• Support all operational tasks related to loss prevention and stock management.

• Foster a positive customer experience and contribute to a supportive team culture.

• Work collaboratively with the management team and colleagues to achieve personal and store performance goals.

• Consistently aim to meet and exceed monthly and annual sales targets with a strong commercial mindset.

• Report directly to the Boutique Manager on matters related to health and safety, operational procedures, staff appearance, and promotional activities.

• Perform any other ad-hoc tasks as assigned.

• Requirements:
• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 2-3 years of relevant working experiences in retail watches industry. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Bahasa Melayu languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.
• Open for Malaysian citizen only.
•  
• EPF
• EIS
• Annual Leave
• SOCSO
• Medical and Hospitalisation Leave