Kerja Sepenuh Masa, Solutions Specialist | Microscopy di Harold Express - Maukerja

Roles and Responsibilities:

The Solution Specialist is responsible for driving product strategy, planning, and go-to-market

execution while providing strong technical and application support across the product lifecycle.

This role bridges market needs, headquarters planning, sales, and customer-facing activities

to ensure successful product adoption, competitive positioning, and customer satisfaction in

the Asian region.

Product Management & Strategy

• Market analysis, competitive benchmarking, and technology trend assessment
• Defining product positioning, pricing strategy, and portfolio roadmaps
• Translate market and customer needs into clear product requirements
• Forecast and plan to support demand planning and sales strategy

Technical & Application

• Technical understanding of optical microscopy systems (e.g. Confocal, TIRF, Super-
• Resolution)
• Design system configurations based on customer applications and requirements
• Understand of workflows, applications, and performance trade-offs
• Validate products, configurations, and technical specifications

Sales & Customer Engagement

• Support pre-sales activities, including demos, workshops, and conferences
• Conduct requirement interviews and technical discussions with customers
• Support sales teams with technical advice and solution positioning
• Focus on value creation and customer satisfaction

Training & Enablement

• Deliver product and application training to internal teams and distributors
• Develop training materials, e-learning content, videos, and technical documents
• Design structured training programs for new product launches

Cross-Functional Collaboration

• Work closely with HQ, factories, PM, Planning, Sales, and Service teams
• Collect and consolidate feedback from KOLs and customers
• Aligning global product strategy with regional market needs
• Collaborate across regional and global stakeholders

Requirements:

• Bachelor’s degree in life sciences, biomedical engineering, optics, physics or related
• At least 5 years of relevant experience in related technical/scientific field
• Ability to manage multiple initiatives across product lifecycle stages
• Strong organizational and prioritization skills
• Proactive, self-driven, and able to work independently in a regional role
• Confident presentation and facilitation skills
• Ability to prepare structured documentation (launch materials, comparison tools, tender documentation)
• Comfortable communicating with both technical and non-technical stakeholders

We regret that only shortlisted candidates will be contacted.

Harold Express

(MOM License: 26C3534)

Chai Timolty

EA Reg: R1331005