- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, Mall Manager di AEON CO. (M) BHD. Federal Territory - Maukerja
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Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Company Description AEON CO. (M) BHD. traces its origins to JAYA JUSCO, established in Malaysia in 1984 to help modernize the retail industry using advanced management expertise from Japan. Formed as a joint venture between JUSCO Co., Ltd. (Japan), Peremba, and Cold Storage, the company was created under Malaysia’s Look East policy to support national economic growth. AEON has grown together with the people of Malaysia through knowledge transfer, human resource development, and a strong focus on service quality. Today, AEON is a leading retail group recognized for its commitment to innovation, customer experience, and community-oriented values. Potential team members join an organization that values professional development and long-term careers in modern retail management.
Role Description The Mall Manager is a full-time, on-site role based in Greater Kuala Lumpur, responsible for overseeing the daily operations of the shopping mall. This role manages tenant relationships, ensures high standards of customer service, and coordinates security, maintenance, and housekeeping to provide a safe and welcoming environment. The Mall Manager monitors footfall and sales performance, implements promotional activities, and collaborates with marketing teams to drive traffic and enhance the mall’s brand. The role includes preparing and managing operational budgets, optimizing resource allocation, and ensuring compliance with company policies and local regulations. The Mall Manager leads and mentors the mall operations team, handling performance management, scheduling, and cross-functional coordination to achieve business and service goals.
Qualifications
Role Description The Mall Manager is a full-time, on-site role based in Greater Kuala Lumpur, responsible for overseeing the daily operations of the shopping mall. This role manages tenant relationships, ensures high standards of customer service, and coordinates security, maintenance, and housekeeping to provide a safe and welcoming environment. The Mall Manager monitors footfall and sales performance, implements promotional activities, and collaborates with marketing teams to drive traffic and enhance the mall’s brand. The role includes preparing and managing operational budgets, optimizing resource allocation, and ensuring compliance with company policies and local regulations. The Mall Manager leads and mentors the mall operations team, handling performance management, scheduling, and cross-functional coordination to achieve business and service goals.
Qualifications
- Strong business planning and budgeting skills to develop, implement, and monitor mall performance plans.
- Proficient in operations management, including facilities oversight, tenant coordination, and adherence to safety and regulatory standards.
- Demonstrated customer service focus, with the ability to handle feedback, resolve issues, and enhance overall visitor experience.
- Excellent communication skills for engaging tenants, internal teams, external vendors, and stakeholders effectively.
- Proven leadership and people management capabilities, including team supervision, coaching, and performance improvement.
- Experience in retail, commercial property, or mall management is highly beneficial.
- Ability to analyze data and use reports to guide decision-making and continuous improvement.
- Bachelor’s degree in Business, Management, Hospitality, or a related field, or equivalent practical experience.
- Willingness to work on-site with flexible hours, including weekends and public holidays as required.
Peringatan Penting
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