Kerja Sepenuh Masa, Customer Service Executive di Leaderart Industries Johor - Maukerja

Job Summary:

Assist Sales & Marketing Manager /Senior Sales & Marketing Executive to fulfill customers’ requirements, enquiries and shipments schedule.

Duties and Responsibilities:

Primary duties: (Approximately 70 to 80% of daily work schedule)

• Maintain relations with current customers.
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Fulfill existing customers’ needs and wants
• Liaise and coordinate with internal departments.
• Assisting in marketing activities such as overseas exhibition

Secondary duties: (Approximately 20 to 30% of daily work schedule)

• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Send the customer survey form to existing and new customers and analyze the data.
• Follow up new project (new item) progress.
• Receive and resolve customer issues and complaints.
• Perform other related duties as required.
• Perform shipping related jobs as required.

Knowledge, Skills and Abilities Required:

• Good interpersonal and communication skills.
• Computer literate.
• With basic Shipping knowledge
• Ability to establish rapport relationship with customer through telex-communication.
• Fluent in speaking and writing both English and Bahasa Malaysia.
• Ability to handle and resolve recurring problems.
• Able to work under pressure.
• Able to work with others as a team