Kerja Sepenuh Masa Retail Associate, Gaji tinggi MYR 2,500 di Blue I Solutions (M) WP Kuala Lumpur - Maukerja

Degree in any field; fresh graduates are encouraged to apply.

Diploma holders with a minimum of 2 years of working experience in Sales & Service, preferably in the telecommunications or mobile-related industry.

Good command of written and spoken English and Bahasa Malaysia. Mandarin proficiency is an added advantage.

Strong customer service, communication, interpersonal, and problem-solving skills.

Good sales skills with the ability to promote products, upsell, cross-sell, and achieve sales targets.

Able to multitask, work under pressure, and perform independently with minimal supervision in a fast-paced environment.

Willing to work rotational shifts, flexible hours, weekends, and public holidays. Must be able to stand for extended periods.

Willing to undergo initial training at a designated training location at Klang Valley before being assigned to the actual work location.

Provide excellent face-to-face customer service by attending to walk-in customers, understanding their needs, handling enquiries, and resolving complaints professionally to ensure customer satisfaction.

Promote and sell company products and services, including mobile devices, accessories, and rate plans, through effective customer engagement, upselling, and cross-selling techniques.

Achieve assigned sales and service targets, KPIs, and other performance objectives while identifying opportunities to maximise sales and business growth.

Perform daily branch operations, including inventory management, stock monitoring, merchandising, and ensuring the outlet is well-maintained and operates smoothly.

Process customer transactions, service requests, and account-related matters accurately using company applications and systems while maintaining proper documentation.

Provide accurate product and service information, demonstrate product features, and recommend suitable solutions based on customers' needs.

Ensure compliance with company policies, operational guidelines, and standard operating procedures (SOPs), including service quality, security, and inventory control.

Work collaboratively with team members, support daily outlet activities, and maintain a professional appearance and positive attitude while meeting rotational shift requirements, including weekends and public holidays.