- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Helpdesk Service Support (Maternity Cover), Gaji tinggi SGD 3,000 di Bureauserve Pte Ltd Central Region (Singapore) - Maukerja
Helpdesk Service Support (Maternity Cover)
Bureauserve Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.
Key Responsibilities
Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
Provide clear and accurate information on processes, submission requirements, and service-related workflows
Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
Maintain comprehensive issue logs
Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
Submit monthly progress reports detailing service performance
Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts
Requirements
Maternity cover for up to 3 months
Relevant experience in helpdesk, or customer service support environments
Strong customer service, and communication skills
Experience supporting digital platforms or e-services is an advantage
Ability to work on a rotational shift schedule, including weekends and public holidays
Strong sense of accountability, ownership, and service quality
Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base
How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.
BUREAUSERVE PTE LTD was founded in May 1998, and has established a solid track record in providing and managing complex business operations on behalf of our customers. Our key capabilities are:
Operations Excellence based on the years of experience working with our clients
Technology expertise, combining ICT and Engineering solutions
Transformation capability based on customer’s needs, business process re-engineering and innovative use of technology
Proven methodology in services delivery from Transition to Operations mode
Flexible commercial models to cater to different customers’ requirement
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.
Key Responsibilities
Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
Provide clear and accurate information on processes, submission requirements, and service-related workflows
Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
Maintain comprehensive issue logs
Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
Submit monthly progress reports detailing service performance
Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts
Requirements
Maternity cover for up to 3 months
Relevant experience in helpdesk, or customer service support environments
Strong customer service, and communication skills
Experience supporting digital platforms or e-services is an advantage
Ability to work on a rotational shift schedule, including weekends and public holidays
Strong sense of accountability, ownership, and service quality
Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base
How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.
BUREAUSERVE PTE LTD was founded in May 1998, and has established a solid track record in providing and managing complex business operations on behalf of our customers. Our key capabilities are:
Operations Excellence based on the years of experience working with our clients
Technology expertise, combining ICT and Engineering solutions
Transformation capability based on customer’s needs, business process re-engineering and innovative use of technology
Proven methodology in services delivery from Transition to Operations mode
Flexible commercial models to cater to different customers’ requirement
Peringatan Penting
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