Kerja Sepenuh Masa Technical Support Engineer, Gaji tinggi MYR 5,000 di Novax Solution Federal Territory - Maukerja

Job DescriptionWe are looking for a motivated Technical Support Engineer to support the monitoring, maintenance, and troubleshooting of production systems, applications, and services. The candidate will work closely with Development, QA, DevOps, and IT Support teams to investigate technical issues, maintain system stability, and ensure smooth daily operations.This role is suitable for candidates with basic technical knowledge and some experience in application support, IT operations, or software development who are looking to develop their skills in production support and system troubleshooting.

Key Responsibilities

• Monitor production systems, applications, and services to ensure availability and identify potential issues.
• Assist in investigating and troubleshooting application errors, API issues, database connectivity problems, and system performance abnormalities.
• Perform basic SQL queries to retrieve, validate, and investigate data related to production issues.
• Review application logs, error messages, and system alerts to identify the possible causes of technical issues.
• Perform routine system health checks and basic maintenance tasks to support stable system operations.
• Assist with production deployments, application updates, configuration changes, and post-deployment validation.
• Support incident investigation and resolution by working with Developers, QA Engineers, DevOps, and IT Support teams.
• Assist in conducting Root Cause Analysis (RCA) and documenting findings, resolutions, and preventive actions for recurring issues.
• Perform basic testing and validation of bug fixes, patches, and system changes before and after deployment.
• Use basic programming and scripting skills to understand application behavior, investigate issues, and assist with simple fixes or troubleshooting tasks.
• Maintain technical documentation, troubleshooting guides, incident records, and Standard Operating Procedures (SOPs).
• Track incidents and support requests to ensure timely resolution in accordance with established procedures and Service Level Agreements (SLAs).
• Escalate complex or critical issues to senior engineers or the relevant technical teams when necessary.
• Identify opportunities to improve troubleshooting processes, monitoring, and day-to-day operational efficiency.
• Participate in on-call support or shift rotations when required.

Job Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 1–3 years of experience in Technical Support, Application Support, Production Support, IT Operations, or Software Development. Fresh graduates with relevant technical knowledge are encouraged to apply.
• Basic knowledge of SQL and relational databases, with the ability to write simple queries and investigate data-related issues.
• Familiarity with application logs, error messages, API troubleshooting, and basic system monitoring.
• Basic understanding of programming languages such as PHP and Go (Golang), with the ability to read and understand code and assist with basic debugging.
• Basic knowledge of REST APIs, HTTP status codes, JSON, and client-server architecture.
• Familiarity with Linux/Unix command-line tools is an advantage.
• Basic understanding of software development processes, application deployments, and testing practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication skills, willingness to learn, and the ability to work collaboratively with cross-functional teams.
• Ability to work under pressure, prioritize tasks, and follow established incident management procedures.
• Willingness to participate in on-call support or shift rotations when required.

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Meal allowance
• Opportunities for promotion
• Work from home

Work Location: Hybrid remote in Cheras (Kuala Lumpur)