Kerja Sepenuh Masa, Network Engineer di MindGraph Federal Territory - Maukerja

Key Responsibilities:

• Support and maintain enterprise network infrastructure, including LAN/WAN, wireless, routing, switching and firewall technologies.
• Provide operational support and troubleshooting for enterprise telephony and voice communication platforms.
• Manage network and telephony incidents, service requests and changes, ensuring timely resolution in accordance with SLA requirements.
• Troubleshoot connectivity, VoIP, SIP, PRI and other network-related issues.
• Monitor network and telephony performance to ensure service availability, reliability and stability.
• Work with regional IT teams, vendors and service providers to resolve technical issues.
• Maintain technical documentation, incident records and operational procedures.
• Identify opportunities for service improvements and infrastructure optimisation.

Requirements:

• 5–8 years of experience in network and/or telephony support operations.
• Strong knowledge of TCP/IP, DNS, DHCP, VLAN, routing and switching, VPN and firewall technologies.
• Experience with enterprise telephony platforms such as Cisco CUCM, Microsoft Teams Telephony, Amazon Connect, Avaya and/or Genesys.
• Familiarity with SIP, PRI, VoIP and network monitoring tools.
• Experience with ITSM platforms such as ServiceNow.
• ITIL Foundation, CCNP or equivalent certifications would be an advantage.
• Experience working in regional, shared services or managed services environments is preferred.
• Strong troubleshooting, incident management and stakeholder communication skills.