Kerja Sepenuh Masa, Technical - Business Operations Agent (Licensing Coordinator) di Amdocs Federal Territory - Maukerja

The Technical & Business Operations Agent (Licensing Coordinator) is responsible for maintaining the accuracy of the telecommunications inventory against various projects and service updates to issue the required license and rent documents to customers. The coordinator will manage the creation and assignment of projects whilst ensuring all financial information is capture and updated as part of their various activities. All activities are tracked against service level agreements including quality of work.

What will your job look like?

• Carry out the validation and creation of telecommunications Projects into the system accurately
• Review and validate the telecommunications inventory based on technical drawings/designs
• Manage the creation, submission and signed return of telecommunications licenses
• Manage the amendment and/or changes required to the inventory
• Engage with internal and external stakeholders on any tickets or license queries
• Complete the customer rent reviews and license renewals on the relevant telecommunication sites
• Manage all requests and activities within the required SLAs including quality level
• Responsible for ensuring that key financial data is accurately recorded in the company’s financial system
• Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team
• Support the Licensing Manager, providing ad hoc support within the scope of the role, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)
• Provide guidance and support to colleagues and foster a positive and productive work environment
• Have a continuous improvement mindset – review/evaluate current processes and look to implement updates in good time.

All you need is...

• a Bachelor's degree Graduate.
• Minimum 2 to 5 years of relevant telecommunications or appropriate experience
• Previous Project Management/Coordinator experience
• Attention to detail
• Advanced knowledge of Microsoft products (Excel, Work, PowerPoint)
• Working knowledge of ERP systems / SAP is beneficial
• Knowledge/experience and understanding of Telecommunication Infrastructure services are advantageous but not essential
• Good communicator with customer relationship focus
• Excellent English communication skills (written and verbal)
• Commercial awareness is crucial, need to be able to understand and comprehend complex commercial and financial arrangements
• Project Coordinator experience and background is beneficial
• Able to support UK Business hours (9am to 5pm), Malaysia hours (4pm to 1am)
• Hybrid role based role (Kuala Lumpur), 3 days in office, 2 days WFH