Kerja Sepenuh Masa, L2 Network Security Engineer di Infinite Computer Solutions Federal Territory - Maukerja

Company Description Infinite Computer Solutions is a global technology leader specializing in AI-first solutions that drive digital transformation and tangible business value. For over two decades, the company has delivered technology modernization, next-generation IT services, and digital engineering to clients in healthcare, banking, financial services, telecom, high-tech, media, entertainment, and other industries. With a diverse team of over 25,000 professionals across more than 20 locations worldwide, Infinite helps organizations innovate faster, operate more efficiently, and reduce costs. The company has earned recognition from leading analyst firms and received over 50 awards for innovation and leadership. Infinite fosters a people-centric culture focused on collaboration, continuous learning, inclusion, and a high-trust, high-performance workplace where talent can thrive.

Network and Security L3

Contract Duration: 3 years contract with yearly amount.

Work Location: Klang valley

Normal working hours (Mon-Fri)

Qualifications: 

i.        BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent 

ii.        CCNA or higher certification

iii.        Security certification like CCSP or any firewall vendor .

Experience:

1. Minimum 7 Years of experience as Network and Security operations support
2. Should have strong scripting skills and experience of working with automation tools 

Key Responsibilities:

• This is a key-requirement is a solid foundation in Computer Science principles in terms of processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position
• The Network & Security Specialist is responsible for the Design, implementation, maintenance, and Incident, Problem, change management.
• Knowledge on multiple vendor products of Routing and Switching.
• Configure & troubleshoot multiple vendor products of L2&L3 switches, should have knowledge on One OEM completely.
• Troubleshooting of Layer 1/2/3 issues, IOS up-gradation, Backup & Restoration,
• Knowledge on IP addressing & L3 concepts,
• Experience of configuration on Static, BGP, RIP, OSPF routing protocols, Configuration of standard and extended access list in multi-vendor environment,
• Experience of how to configure policy and route-based VPN on multi-vendor environment.
• Configuration of static & dynamic NAT in the routers, understanding of how IOS works in the routers & limitations
• Exposure on configuration & troubleshooting various Tunnel methods like GRE/IPSEC/IP IP .
• Detailed knowledge on Firewall technologies i.e. Cisco, Fortinet, Juniper, Checkpoint, Palo Alto & Fortinet.
• Maintaining and administering perimeter security systems
• Troubleshooting on Policies VPN, NAT etc, IOS / OS Up gradation, Backup and restoration of configuration
• Exposure in configuring all types of VPN tunnels in multi-vendor devices
• Exposure on configuration & troubleshooting various Tunnel methods like GRE/IPSEC/IP IP.
• Manage Microsoft Servers like Hyper V, Active Directory, DHCP, DNS, SQL etc
• Candidate is expected to know about all these servers or technologies before-hand along with quick learning ability is expected
• Troubleshoot problems with deployed servers or perform new deployments from scratch. Both troubleshooting and bootstrapping require proper understanding of inter-dependencies between various services.
• Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical.
• The task may require travel to different cities for days to a weeks duration to setup infrastructure, participate in meetings and discussions, etc. Later on ability to support entire infrastructure remotely over VPN, SSH with just shell-commands without relying on GUI or direct access is necessary.
• Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future.
• He/She is expected to keep confidential data securely and not disclose any private information to outsiders.
• Maintain documented (e.g. Disaster Recovery) procedures , processes, vendor list and contact details etc.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Technical Skills:

• Strong Knowledge on Proxy solutions like Broadcom (Bluecoat/Symantec), Sophos
• Strong knowledge on F5 WAF and LTM solutions
• Knowledge of LAN/WAN and network protocols.
• Ability to manage support cases with external technology vendors.
• Knowledge of virtual technologies is a plus.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to management.
• Sensitivity and cultural awareness are essential as the role will involve contacting with a variety of people.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management is crucial.
• Ability to effectively prioritize and execute tasks in a high-pressure environment ITIL Process knowledge (Problem, Incident, Change Management)
• Exceptional communication skills

Business Skills:

• Demonstrate strong written and verbal communication skills 
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1 & L2 Support teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers
•