Kerja Sepenuh Masa, Senior Business Analyst ECM - IBM filenet di Antaes Asia - Maukerja

Senior Business Analyst – Enterprise Content Management (IBM FileNet / Business Automation Workflow)

About the Role

We are looking for a Senior Business Analyst to act as the bridge between business stakeholders and technology teams in the delivery and optimization of IBM FileNet enterprise content management (ECM) and workflow solutions. You will translate business needs into clear requirements, redesign document-centric processes, and make sure the delivered solution works for the people who use it every day.

Key Responsibilities

• Requirements Translation: Gather customer business needs and turn them into clear functional and operational requirements for IBM FileNet applications.

• Process Analysis: Map current business workflows, perform gap analysis, and design improved document management and workflow processes.

• Solution Design Support: Work with architects and developers to shape solutions across FileNet Content Platform Engine, IBM Content Navigator and Business Automation Workflow (BAW), covering document classes, metadata, security, retention and workflow steps.

• Documentation: Produce business requirement documents, functional specifications, use cases, user stories and process maps (BPMN or equivalent).

• Collaboration: Act as the main contact point between end-users, management, and technical development teams, including external vendors and integrators.

• Quality Assurance: Support testing phases (functional, integration and UAT) by writing test scenarios, coordinating users and tracking defects, to ensure the delivered technical solution matches business expectations.

• Delivery Support: Contribute to planning, risk and issue tracking, change management, user training and go-live support.

• Continuous Improvement: Identify opportunities to automate manual document handling and improve turnaround times, compliance and user experience on existing FileNet platforms.

Required Skills & Experience

• Domain Knowledge: 8 to 12 years of overall experience with a strong focus on IBM FileNet or Business Automation Workflow (BAW).

• Hands-on experience as a Business Analyst on ECM or workflow projects, from initial analysis through to production support.

• Analytical Skills: Expertise in process mapping, use case creation, and functional specification documentation.

• Solid understanding of content management concepts: document lifecycle, metadata and classification, access control, versioning, retention and records management.

• Experience running requirements workshops, interviews and walkthroughs with business users at all levels.

• Experience with UAT planning and execution, and with production support handover.

• Communication: Excellent verbal and written skills to interact with diverse groups and technical vendors.

• Stakeholder management skills, able to balance business, IT, compliance and operational priorities.

• Strong proficiency with PowerPoint, Excel, Word and Visio (or equivalent process modelling tools).

Nice to Have

• Familiarity with IBM Datacap or other capture and OCR solutions.

• Knowledge of FileNet integrations (REST/web services, CMIS, or integration with core business applications).

• Experience with content migration or platform upgrade projects.

• Exposure to regulatory and compliance requirements affecting document retention and audit (banking or financial services is a plus).

• Working experience of SDLC and Agile methodologies such as SCRUM and KANBAN.

• Familiarity with JIRA, Confluence and SharePoint.