- Toa Payoh Central Region (Singapore) Singapore
Kerja Sepenuh Masa Patient Care - Operations Executive, Gaji tinggi SGD 4,000 di EVIA SPECIALIST CENTRE FOR WOMEN PTE. LTD. Central Region (Singapore) - Maukerja
Patient Care - Operations Executive
EVIA SPECIALIST CENTRE FOR WOMEN PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Summary
We are seeking a warm, organised Patient Care & Operations Executive to manage the full patient journey at a specialist women’s health clinic, coordinating appointments, surgeries, insurance, and follow-up care with healthcare partners.
Responsibilities
Patient Communication & Appointments
Manage the clinic’s WhatsApp, telephone, and other patient communication channels promptly and professionally
Respond to patient enquiries with accurate administrative information
Schedule, confirm, and coordinate clinic appointments, investigations, and follow-up visits
Manage appointment changes, cancellations, and waiting lists efficiently
Ensure patients receive appropriate pre-appointment forms and instructions
Surgery & Procedure Coordination
Coordinate surgeries and procedures from scheduling through completion
Liaise with hospitals, operating theatres, anaesthetists, and other healthcare providers to arrange bookings and documentation
Provide patients with clear pre-operative instructions and administrative information
Schedule and coordinate post-operative appointments and follow-up care
Maintain accurate tracking of upcoming surgeries and procedures
Insurance & Financial Coordination
Assist patients with insurance and financial administrative matters related to their care
Submit pre-authorisation, Letter of Guarantee (LOG), and insurance documentation as required
Liaise independently with insurers, third-party administrators, and hospital business offices
Follow up on pending approvals and outstanding documentation to ensure timely processing
Support financial counselling and provide surgical cost estimates with relevant administrative forms
Maintain accurate documentation for insurance claims and billing purposes
Clinic Operations
Support smooth daily clinic operations and patient flow management
Maintain accurate patient records, appointment schedules, and administrative documentation
Coordinate referrals, investigations, reports, and external appointments to ensure continuity of care
Collaborate closely with the doctor and clinic team to maintain seamless patient care
Identify and proactively resolve administrative issues
Uphold strict patient confidentiality and comply with clinic policies and PDPA requirements
Preferred competencies and qualifications
Previous experience in a specialist clinic, hospital, or healthcare setting
Experience with surgical coordination and/or medical insurance claims
Excellent organisational skills with strong attention to detail
Confident and professional communication skills with patients via WhatsApp, telephone, and in person
Ability to liaise independently with hospitals, insurers, and healthcare professionals
Warm, patient-centred, and service-oriented approach
Responsible and discreet handling of confidential medical information
Proficiency in written and spoken English; additional languages are a plus if relevant to patient communication
We are seeking a warm, organised Patient Care & Operations Executive to manage the full patient journey at a specialist women’s health clinic, coordinating appointments, surgeries, insurance, and follow-up care with healthcare partners.
Responsibilities
Patient Communication & Appointments
Manage the clinic’s WhatsApp, telephone, and other patient communication channels promptly and professionally
Respond to patient enquiries with accurate administrative information
Schedule, confirm, and coordinate clinic appointments, investigations, and follow-up visits
Manage appointment changes, cancellations, and waiting lists efficiently
Ensure patients receive appropriate pre-appointment forms and instructions
Surgery & Procedure Coordination
Coordinate surgeries and procedures from scheduling through completion
Liaise with hospitals, operating theatres, anaesthetists, and other healthcare providers to arrange bookings and documentation
Provide patients with clear pre-operative instructions and administrative information
Schedule and coordinate post-operative appointments and follow-up care
Maintain accurate tracking of upcoming surgeries and procedures
Insurance & Financial Coordination
Assist patients with insurance and financial administrative matters related to their care
Submit pre-authorisation, Letter of Guarantee (LOG), and insurance documentation as required
Liaise independently with insurers, third-party administrators, and hospital business offices
Follow up on pending approvals and outstanding documentation to ensure timely processing
Support financial counselling and provide surgical cost estimates with relevant administrative forms
Maintain accurate documentation for insurance claims and billing purposes
Clinic Operations
Support smooth daily clinic operations and patient flow management
Maintain accurate patient records, appointment schedules, and administrative documentation
Coordinate referrals, investigations, reports, and external appointments to ensure continuity of care
Collaborate closely with the doctor and clinic team to maintain seamless patient care
Identify and proactively resolve administrative issues
Uphold strict patient confidentiality and comply with clinic policies and PDPA requirements
Preferred competencies and qualifications
Previous experience in a specialist clinic, hospital, or healthcare setting
Experience with surgical coordination and/or medical insurance claims
Excellent organisational skills with strong attention to detail
Confident and professional communication skills with patients via WhatsApp, telephone, and in person
Ability to liaise independently with hospitals, insurers, and healthcare professionals
Warm, patient-centred, and service-oriented approach
Responsible and discreet handling of confidential medical information
Proficiency in written and spoken English; additional languages are a plus if relevant to patient communication
Peringatan Penting
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