Kerja Sepenuh Masa, Cargo Application Support Executive di CargoTech.aero Federal Territory - Maukerja

Company Overview:

CargoTech is a worldwide one-stop shop of leading digital players dedicated to transforming air cargo through technology and innovation. It brings together specialist companies offering complementary solutions across the cargo value chain. The group’s mission is to accelerate digitalization for airlines, handlers, forwarders and shippers by providing smarter, connected and more efficient tools.

CargoTech is a consortium of 4 companies (Wiremind Cargo, Rotate, CargoAi and Aerios). Each CargoTech member contributes specialized expertise ranging from AI‑powered decision‑support systems to online booking platforms, digital capacity management, sustainability‑focused tools, and airline/charter workflow optimization. This unique blend of technology and domain knowledge enables CargoTech to accelerate digital adoption while ensuring tangible operational impact for airlines, handlers, forwarders, and shippers.

Why Join CargoTech? 

You’ll be part of a fast‑growing, globally distributed group shaping the future of air logistics. At CargoTech, you will help drive the digital transformation of an industry critical to global trade. This role offers hands‑on ownership, international exposure, and the opportunity to collaborate with innovative tech companies and global partners from Day One .

 What You’ll Do :

As Cargo Application Executive, you will spearhead the implementation of the Group’s digital transformation initiatives.

For the Cargo Management System(CMS), your responsibilities:

• Support the deployment of CMS across entities including system set-up, user onboarding, training delivery and general post-go-live support 
• Assist users with the day-to-day use of CMS ensuring they are empowered to leverage the platform to its full potential 
• Run regular evaluations on the use of CMS across entities in Asia to identify gaps, improvement opportunities, and adoption trends 
• Answer technical tickets related to CMS and escalate complex issues to the product team with clear analysis and documentation 
• Produce and maintain IT support documentation for CMS including user manuals, training materials, and internal communications 
• Produce IT reporting related to CMS, covering KPIs, usage metrics and status reports for management and stakeholders 

For the eBooking implementation, your responsibilities:

• Support entities in implementing eBooking, coordinating timelines, resources and technical requirements across teams 
• Ensure the correct configuration and set-up of CMS to enable successful eBooking implementation 
• Answer technical and functional tickets related to eBooking and route them to the appropriate internal team, when escalation is required 
• Conduct thorough analyses related to tickets, identifying root causes from both technical and functional perspectives 
• Coordinate regular sessions with users to collect feedback, assess solution adoption and ensure correct usage of eBooking tools 
• Produce and maintain IT support documentation for eBooking, including user manuals, training materials, and stakeholder communications 

Who You Are:

• Passionate about technology and its power to transform operational processes in global logistics 
• Natural problem-solver who enjoys diagnosing technical issues and delivering effective solutions 
• Clear and confident communicator, ability to translate technical concepts for non-technical users across all levels 
• Highly organized and proactive, comfortable managing multiple open tickets and projects simultaneously across different time zones 
• Detail-oriented, with a strong personal drive for quality and a low tolerance for recurring issues going unresolved 
• Curious and eager to deepen your knowledge of cargo technology, airline operations, and digital freight solutions 

Profile:

• Degree in Computer Science, Information Technology, or a related field 
• Minimum one year of professional experience in system implementation & change management; initial experience in IT Technical Support is strongly recommended 
• Familiarity with cargo management systems or logistics platforms is an added advantage,
• Ability to understand business requirements and translate them into actionable technical responses or configurations 
• Comfortable working with modern tools such as ticketing systems, knowledge bases, and collaboration platforms (e.g. Notion, Slack, Jira, or similar) 
• Strong interpersonal skills with the ability to communicate effectively in English, both verbally and in writing, with users and stakeholders at all levels 
• Analytical mindset with the ability to investigate and document issues systematically
• Comfortable to travel domestically / internationally

Nice to have:

• Experienced in Cargo Management Systems (eg. CargoSpot, iCargo, Croamis) 
• Experienced in logistics related industries 
• Experienced in working with European companies  

CargoTech is committed to equality of opportunity, diversity, and fairness. We encourage all candidates with the necessary experience to apply for our job offers.