Kerja Sepenuh Masa, Customer Support Specialist | No Night Shift | 5-Day Work Week @ Ara Damansara di Jev Management & Trading Selangor - Maukerja

We're hiring Customer Service Executives to support a well-established Australian home appliances and electronics retailer!

If you're confident communicating in English, enjoy helping customers, and want to gain international customer service experience, this could be a great opportunity for you.

Benefits:

• KPI Allowance
• 5 working days per week with 2 rotational off days
• Company shuttle bus provided from Ara Damansara

Requirements:

• Excellent spoken and written English is essential.
• Able to understand and communicate effectively with Australian customers, including different accents, slang and speaking styles.
• Comfortable handling customer enquiries through inbound calls, live chat and social media.
• Good computer literacy and typing skills.
• Strong communication, listening and problem-solving abilities.
• Patient, professional and customer-oriented.
• Able to multitask and adapt to a fast-paced customer service environment.
• Willing to work rotational shifts, including weekends and public holidays when scheduled.
• Comfortable with a 2-year employment contract and interested in long-term career stability.
• Previous customer service or contact centre experience is an advantage.

Job Responsibilities

• Handle customer enquiries through inbound calls, live chat and social media platforms.
• Assist Australian customers with home appliance and electronics-related enquiries.
• Provide basic product guidance, usage assistance and general customer support.
• Troubleshoot basic product-related issues using available guidelines and resources.
• Maintain accurate customer interaction records in the system.
• Follow company procedures and maintain professional communication standards.
• Work towards customer service KPIs, including service quality, response time and customer satisfaction.

Interested? Apply now and take the next step in your customer service career!

Benefits:

• Opportunities for promotion

Work Location: In person