Kerja Sepenuh Masa, PRESBYOND Clinical Application - Workflow Specialist, Southeast Asia di ZEISS Group Selangor - Maukerja

Purpose of this position / Position summary:

Reporting to the Regional Head of Sales, REF, SEA, the PRESBYOND Clinical Application & Workflow Specialist, Refractive is a regional expert responsible for enabling successful adoption and growth of PRESBYOND Laser Blended Vision across Southeast Asia. The role spans clinical application, optometric workflow integration, in-clinic counselling excellence, and training of local country teams to ensure consistent, high-quality outcomes and patient experience across the region.

Primary duties and responsibilities:

1. Clinical Application & Optometric Workflow Support

Ensure clinical excellence, repeatable outcomes, and seamless workflow execution.

• Deliver deep-dive training on the PRESBYOND treatment workflow, including patient selection, refraction protocols, centration, cyclotorsion, treatment planning, and outcome interpretation.
• Train surgeons and optometrists on excimer setup, MEL90 PRESBYOND parameters, and refractive planning techniques.
• Provide on-site case support and evaluations to optimize early outcomes and build surgeon confidence.
• Develop standardized clinical SOPs, surgeon guides, and pre/post-op best-practice protocols.
• Support optometrists on accurate refraction, binocular balancing, aberration considerations, and suitability assessment.
• Conduct product demonstrations, presentations, and trainings for ZEISS PRESBYOND, ZEISS Refractive devices and ZEISS Refractive Workflows.

2. In-Clinic Practice Development Consulting (PDC) Excellence

Improve conversion, expectation management, and patient understanding at every touchpoint.

• Train counsellors, optometrists, and call-center agents on patient-friendly PRESBYOND communication.
• Conduct regular role plays, objection handling sessions, and counselling confidence workshops.
• Develop scripts and communication frameworks for enquiry handling, adaptation expectations, visual performance, and comparison vs. monovision.
• Create and deploy PRESBYOND patient-journey materials (digital + physical), and track usage impact.
• Guide clinics in designing end-to-end patient experience to improve counselling efficiency and satisfaction.

3. Training & Capability Building for Local Country Teams

Build strong local expertise and ensure sustainable adoption through internal upskilling.

• Train local Sales, CAS, PDC, and Marketing teams on PRESBYOND clinical fundamentals, workflow, patient profiles, and best practices. This may include; product training, application training and providing relevant clinical papers, product technical specifications, competitor analysis and fight cards
• Develop “train-the-trainer” programs to ensure consistent knowledge transfer within each country.
• Provide field coaching during clinic visits to strengthen team confidence and competence.
• Conduct quarterly capability assessments and recommend targeted development plans for each market.
• Lead cross-functional learning sessions (clinical + PDC + marketing) to align teams on category-building strategies.
• Document and share best practices across countries to harmonize PRESBYOND execution regionally.
• Conduct market scanning to report competitors’ activities, analysis & market trend for management decision making
• Identifying and building potential KOLs for various local and regional symposiums together with Professional Education.

Any other duties & responsibilities as assigned by the management

Education requirements / Experience / Job Specifications:

Education / Professional Certification

• Bachelor’s degree in Optometry

Experience

Minimum 5 years of optometry related experience. Hands-on experience in refractive clinical settings or excimer-based procedures preferred.

Knowledge / Skills/ Other characteristics

• Good presentations skills
• Strong training and facilitation skills.
• Ability to simplify complex concepts for different audiences.
• Excellent interpersonal, communication, and cross-functional collaboration ability.
• Strong customers(internal & external)orientation
• Strong team player
• Willingness to travel regionally.

Working conditions & Other Attributes.

• Regular travelling in SEA region
• Attending events (conferences, meetings & workshops) during weekends or non-office hours