Job Summary
The Digital Project Coordinator is responsible for supporting the planning, coordination, and execution of digital transformation initiatives and technology projects to ensure the successful delivery of business objectives aligned with the Group's digital transformation agenda. The role assists in project scheduling, governance administration, stakeholder coordination, resource tracking, risk monitoring, and project reporting while supporting project teams in delivering outcomes within approved scope, quality, timelines, and budget requirements.
The position supports the Project Management Office (PMO) by maintaining project governance processes, coordinating project documentation, monitoring progress against project plans, and facilitating communication among cross-functional teams and stakeholders.
Responsibilities
Project Planning & Coordination
- Assist in planning, coordinating, and tracking digital projects and transformation initiatives.
- Support the development and maintenance of project plans, schedules, milestones, and resource allocation.
- Coordinate project activities to ensure alignment with business objectives and digital transformation goals.
- Monitor project progress and follow up on key deliverables and action items.
Project Governance & Documentation
- Support the application of project management methodologies, standards, and governance practices.
- Ensure project documentation is maintained accurately and updated regularly.
- Prepare and maintain project charters, status reports, meeting minutes, and project records.
- Assist in coordinating project reviews, approvals, and governance checkpoints.
Stakeholder Communication & Engagement
- Coordinate communication between business users, project teams, vendors, and stakeholders.
- Schedule and organize project meetings, workshops, and progress review sessions.
- Prepare presentation materials, project updates, and communication documents.
- Facilitate collaboration and information sharing among cross-functional teams.
Resource & Budget Support
- Assist in tracking project resource allocation and utilization.
- Monitor project expenditures and maintain budget tracking records.
- Escalate resource conflicts or constraints to project managers when necessary.
- Support procurement processes and vendor administration activities related to project delivery.
Risk, Issue & Dependency Tracking
- Support the identification and documentation of project risks, issues, assumptions, and dependencies.
- Maintain risk and issue registers and monitor mitigation actions.
- Follow up on outstanding actions and coordinate issue resolution activities.
- Escalate critical concerns to project leads or management as required.
Project Monitoring & Reporting
- Track project milestones, deliverables, timelines, and key performance indicators (KPIs).
- Prepare project status reports, dashboards, and progress updates.
- Monitor project performance against established objectives and timelines.
- Support the preparation of management and steering committee reports.
Change Management & User Readiness
- Assist in coordinating business readiness and user adoption activities.
- Support change management initiatives, communication campaigns, and training programmes.
- Coordinate user engagement sessions and feedback collection activities.
- Monitor adoption progress and support successful project implementation.
Vendor & Third-Party Coordination
- Coordinate project activities involving external vendors, consultants, and implementation partners.
- Track vendor deliverables and project commitments.
- Follow up on project tasks and deliverables from external parties.
- Support contract administration and vendor performance monitoring.
Continuous Improvement
- Support post-project reviews and lessons learned exercises.
- Identify opportunities to improve project coordination processes and tools.
- Contribute to the enhancement of project methodologies, templates, and best practices.
- Promote knowledge sharing across project teams.
Team Collaboration & Professional Development
- Work closely with project managers, business teams, and technical teams to achieve project objectives.
- Demonstrate accountability, teamwork, and proactive problem-solving.
- Build project management, digital transformation, and stakeholder management capabilities.
- Support a culture of continuous learning, innovation, and collaboration.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, Project Management, Digital Business, or related disciplines.
- 3-5 years of experience in project coordination, PMO, digital transformation, technology projects, or business process improvement.