1. Operations Management & Regulatory Compliance
End-to-End Execution:
Oversee complete air freight operations (import, export, transshipment, cross-dock, and express cargo).
AWB & Documentation:
Master all Air Waybill (Master AWB / House AWB) creation, execution, and consolidation procedures, ensuring error-free documentation and compliance with local/international customs and airline requirements.
Compliance & Certifications:
Maintain full compliance with IATA Dangerous Goods Regulations (DGR), Regulated Air Cargo Agent Regime (RCAR), Traceability/Customs Regulations, and ISO/AEO/TAPA security standards.
Procurement & Capacity
: Lead carrier negotiations (block space agreements, spot rates, allocations) with commercial airlines and freighter operators to maximize margin and space availability
.
2. Business Development & Revenue Growth
P&L Responsibility:
Develop and own the Air Freight P&L, driving revenue growth, gross margin expansion, and cost optimization.
Client Acquisition:
Leverage active industry network and market relationships to onboard new customers and import/export shippers.
Sales Execution:
Prospect, pitch, and close high-value air freight accounts across targeted verticals (e.g., e-commerce, pharma, high-tech, perishable goods, industrial).
Cross-Selling:
Collaborate with existing Sea freight, warehousing, and contract logistics teams to cross-sell integrated logistics solutions.
3. Team Building & Department Setup
Organizational Design
: Design workflows, SOPs, and departmental KPIs from the ground up or restructure existing frameworks for scale.
Recruitment & Mentorship:
Hire, train, and retain top talent across air operations, customer service, and air export/import documentation specialists.
Performance Management
: Set clear daily, operational, and financial targets for the team, fostering a culture of accountability and operational excellence.
Key Performance Indicators (KPIs)
Departmental Revenue & Gross Margin Growth against quarterly targets
New Customer Acquisition and Volume Growth (Chargeable Weight / Tons)
On-time performance, customs compliance rate, and operational accuracy (zero DGR/AWB errors)
Carrier cost efficiency and space utilization rate
Qualifications & Requirements
Experience:
Minimum 3-5 years of progressive experience in air freight operations and business development within global freight forwarding or logistics providers.
Technical Mastery
: In-depth technical knowledge of MAWB/HAWB execution, consolidation, rate builds, chargeables, INCOTERMS 2020, and customs systems.
Commercial Track Record
: Demonstrated ability to bring in new business, build commercial pipelines, and leverage existing network relationships.
Leadership:
Proven track record in recruiting, training, and managing operational and sales support teams.
Systems:
Proficiency in CargoWise, CCN, Enterprise Freight Management Systems, and other CRM platforms.
BIG - FOOT LOGISTIC PTE LTD