Kerja Sepenuh Masa Customer Service Executive, Gaji tinggi SGD 2,600 di OWNDAYS Central Region (Singapore) - Maukerja

Customer Service:

Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.
Answer enquiries and provide information pertaining to queries, complaints and feedback
Schedule appointments for customers who inquire.
Handle customer complaints and ensure timely resolution within required guidelines.
Ensure optimal level of customer satisfaction at all times
Escalate and work with various team for complicated issues, and ensure issues are resolved properly
Provide ideas to improve customer experience
Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.
Daily report to be submitted and tally daily



Ecommerce:

Manage daily orders in detailed manner without any errors.
Provide Customer Service via Email by answering all customer emails in timely manner.
Ensure parcel is packed nicely and arrange for delivery vendor for pick up
Liaise with Lab and shops for stock and lenses arrangement
Ensure sales are tally with the daily sales
Liaise with customers via email or message for updated prescription



Requirements:

Min diploma holder in any fields
At least 2 years working experience in customer service and communication roles in a fast-paced environment
Excellent written and verbal communication skills
Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

Interested applications are invited to send your updated resume in MS Word format via Apply Now.



We regret only shortlisted applicants will be notified.