Kerja Sepenuh Masa, Customer Supply Chain, Manager, Malaysia, Singapore - Egypt di Energizer Selangor - Maukerja

Responsible for leading Customer Supply Chain (CSC) operations across multiple countries within the assigned cluster, ensuring operational excellence and alignment with company business objectives. Accountable for delivering customer service, inventory, working capital, and logistics cost targets while supporting sustainable business growth and customer satisfaction.

This role drives the execution of supply chain strategies, standardization of processes, continuous improvement initiatives, and operational governance across the cluster. The incumbent partners closely with Commercial, Supply Planning, Logistics, Finance, and external service providers to achieve both operational and financial objectives.

The Cluster Customer Supply Chain Manager is responsible for balancing customer service levels, sales growth opportunities, inventory working capital, and freight optimization while developing a high-performing team capable of supporting a dynamic business environment.

1. Customer Supply Chain Leadership

• Lead Customer Supply Chain operations across multiple countries within the assigned cluster.
• Ensure delivery of customer service, OTIF, order fulfillment, inventory, and logistics performance targets.
• Develop and implement country-specific and cluster-wide supply chain strategies aligned with business objectives.
• Provide leadership, direction, and governance to local CSC teams and external service providers.
• Establish standardized processes and best practices across countries to improve consistency and excellence in execution.

2. Order Fulfillment & Service Excellence

• Oversee CFR fulfillment across the cluster, drive improvements in OTIF performance, order cycle times, and customer satisfaction.
• Partner closely with Supply Planning and Commercial teams to ensure effective demand fulfillment.
• Lead resolution of customer escalations, service risks, and supply disruptions.
• Monitor service-level performance and implement corrective actions as required.

3. Inventory & Working Capital Management

• Collaborate with Planning and Commercial teams to improve inventory health and stock availability.
• Identify risks and opportunities related to excess inventory, slow-moving inventory, and stock shortages.
• Establish governance and reporting processes to support inventory optimization initiatives.

4. Logistics & Distribution Optimization

• Partner with Logistics teams to optimize transportation networks and distribution costs.
• Drive initiatives to improve distribution efficiency, warehouse productivity, and logistics service performance.
• Support Logistics teams in strategic sourcing initiatives involving warehousing, transportation, and logistics service providers.

5. Business Partnership & Stakeholder Management

• Act as the primary Supply Chain business partner to Cluster Commercial Leadership.
• Influence cross-functional decision-making to balance customer service, inventory, cost, and business growth objectives.
• Build strong relationships with internal and external stakeholders to drive collaborative problem-solving and continuous improvement.

• 
  Risk Management, Controls & Compliance
• Implement and ensure adherence to internal and external regulations/ policies/ projects/ processes in SC areas.

• 
  People Leadership & Capability Development

• Build, coach, and develop a high-performing Customer Supply Chain organization.
• Establish clear objectives, accountability, and development plans for team members.
• Lead succession planning and capability-building initiatives.

• Minimum Education/Experience Required
• Bachelor’s Degree, preferably in warehousing, logistics or related course.

Knowledge, Skills, Abilities

• • Minimum 10 years of supply chain experience.
  • Minimum 5 years of leadership experience in Customer Supply Chain, Logistics, Planning, Operations, or related functions

• Proven experience managing multi-country or regional operations.
• Experience working in a matrix multinational organization, team player.
• Demonstrated experience leading cross-functional transformation and improvement projects.
• • Proficient in oral and written English communication; computer literate.
  • Experience in SAP OTC will be a plus point to be considered.

PREFFRED COMPETENCIES:

• Strategic Thinking - Translates business objectives into actionable supply chain strategies and effectively prioritizes resources across multiple markets.
• Business Acumen - Understands the impact of operational decisions on customer service, revenue growth, working capital, logistics costs, and overall business performance.
• Stakeholder Management - Builds strong internal and external partnerships to drive alignment, resolve complex operational challenges, and achieve business objectives.
• Team Development - Develops talent and organizational capabilities through coaching, performance management, succession planning, and creating a high-performing, engaged team environment.